Forced restart losses and no rewards in TW

by silverfox28
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Original Post

Accepted Solution

Forced restart losses and no rewards in TW

★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Missing rewards, forced restarts, loss of squads
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Uk

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 226-472-362
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Forced restarts, loss of teams, no rewards
Steps: How can we find the bug ourselves? Not sure, Sim the tw maybe?
Connection Type Wifi
Please select your region North America
Country UK

While playing suffered a forced restart screen, opposing team was fully reinstated as if the battle hadn’t occurred. No damage, no loss of character yet my whole team was wiped off.. Not cool

Also, on completion I’ve yet to receive any rewards for playing

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Accepted Solution

Re: Forced restart losses and no rewards in TW

EA Live QV Team

Hi @silverfox28 and sorry to hear that.

 

Did your game crash during the battle or did you receive a notification that your game needs to be restarted? Either way, if your game (for whatever reason) is restarted during a battle, it will automatically count as a loss for you, to prevent possible exploits.

 

As for the missing TW rewards, please get in touch with our Customer Support, they should be able to assist.

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Re: Forced restart losses and no rewards in TW

EA Live QV Team

Hi @silverfox28 and sorry to hear that.

 

Did your game crash during the battle or did you receive a notification that your game needs to be restarted? Either way, if your game (for whatever reason) is restarted during a battle, it will automatically count as a loss for you, to prevent possible exploits.

 

As for the missing TW rewards, please get in touch with our Customer Support, they should be able to assist.

Message 2 of 3 (288 Views)

Re: Forced restart losses and no rewards in TW

★★★ Novice

Hey,

 

Thanks for the reply, it crashed out with error 11 I think.. Game needs to be restarted but cheers on the heads up in regard Customer support 👍

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