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Forced app restart upon entering Grand Arena battle

by lekku1320
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Forced app restart upon entering Grand Arena battle

★ Apprentice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Motorola Droid turbo 2
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 116332625
What type of issue do you have? Network/Connection
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Forced app restart upon entering Grand Arena battles
Steps: How can we find the bug ourselves? Play Grand Arena
Connection Type Wifi
Please select your region North America
Country United States

2 different Grand Arena 2.0 battles gave me a forced app restart immediately upon entering the match. My teams are gone and battle attempt registered. Lame. So being down 2 of my strongest squads puts me at an unsurmountable disadvantage. (In my best Snoke voice) My disappointment cannot be overstated.

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Message 1 of 4 (150 Views)
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Re: Forced app restart upon entering Grand Arena battle

EA Star Wars: Galaxy of Heroes Team
Hey, thanks for bringing this to our attention. Do you happen to recall the approximate time of the occurrence?
Was it today around 4:17 AM UTC when you made this post or earlier?
Message 2 of 4 (126 Views)
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Re: Forced app restart upon entering Grand Arena battle

★ Apprentice

1:09 pm and 1:56 pm UST based on timestamp on the screenshots. Thanks. 

Message 3 of 4 (118 Views)
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Re: Forced app restart upon entering Grand Arena battle

EA Star Wars: Galaxy of Heroes Team
Thanks for the additional information. I checked your account for the timestamps specified and was unable to find any associated errors which indicates that it's a connection failure.

Error Code 106.0 indicates a poor internet connection. What you can do to prevent such an issue re-occuring for future events, is to make sure you are connected to a strong and stable Wi-Fi connection, or if your Mobile Data connection is better you can try that one instead. Additional troubleshooting steps can be found here if you want to give them a try:
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

I can certainly understand the disappointment for 2 battles lost this way though Frown
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