Follow up on Rey event bug

[climbrun]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Phone
OS Version ?
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Rey tiers 3 bug. Are we gonna get our shards back? Will you “adressed” the players? Thx
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region South America
Country Canada

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Didn t get my shards back (120)