Fleet arena freezing

[ezimmerman]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone X
OS Version 12.3.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 148525169
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Fleet arena keeps freezing. It happened multiple times preventing me from climbing for crystals.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region South America
Country USA

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Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone x
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 148525169
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug My fleet arena keeps freezing. It’s happened multiple times and had not alllwod me to climb to get my crystals.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region South America
Country USA

‌

[EA_HighCommand · Accepted solution]

Hi @ezimmerman and thank you for the report.

We've already flagged this for further investigation with the team.

[EA_HighCommand · Accepted solution]

Hi @ezimmerman and thank you for the report.

We've already flagged this for further investigation with the team.

[Acidwormss]

This has happened to a few people in my guild and also in Territory Wars (Usually fleet, but happens on ground combat as well, and not just the teams with Malak).

[mhsiegel14]

It' happened to a few of us. I've noticed that the animinations for Home One's mass attack and heal are not working properly. It just shows the individual ships, not the full animation.

[Todd_IceHawk]

@ezimmermanI have now used two different accounts (my son and mine) on the same phone (Samsung Note 9). I have now used Bluestacks to remove the phone from the equation. Since yesterday's update I have had lock ups in arena, GA, and fleet battles. The day before I had accomplished my fleet feat with no issues (i.e. a ton of battles). So it does seem to be tied to the update.

[Farrin12]

I’m experiencing the same issue during two battles in my Arena climb time...this is costing me quite a few crystals. I have a video as well.

[Farrin12]

@Farrin12 To further explain, this happens when Xanadu Blood uses its AOE attack while under Home One and calling Hans Falcon

[JoshEWAH]

Fleet Arena froze at the start of my opponent's turn. I was on my way to climb to 1st. (I've been 1st the last few days in a row for payout too.) Won't make it this time. Only 1 battle left, and highest I can shoot for is 2nd.  

[doosbek1]

Happens all the time in both arena and fleet arena. Been happing for months. Ridiculous that hasn't been fixed yet. Losing some many crystal, but nothing gets done. I'm on a OnePlus 6t latest os and on WiFi. Game just hangs have to force close and restart. 

[shhfiftyfive]

happened today to me for first time ever.

2/5 of my battles were bugged with this.

no buttons. clock still running.

had to close the game, as even when the clock ran out, nothing happens.