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Re: Fleet arena crashes

by EA_UltraSlide
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Fleet arena crashes

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone Xs
OS Version 14.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 144-445-613
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug For the past week or so, I've encountered Error Code 3.0 (poor connection) whenever looking at the top 50 fleet arena ranks tab. This has happened every time I have done it. Starting today, I began receiving this error at the end of fleet arena battles. (prior to the game logging it as a win or loss) Have encountered the issue on both wifi and mobile connections. Typically have no problem with my wifi connection outside of this issue.
Steps: How can we find the bug ourselves? View the Fleet Arena Ranks tab or try to finish a fleet arena battle.
Connection Type Wifi
Please select your region North America
Country USA

Thanks!

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Accepted Solution

Re: Fleet arena crashes

EA Live QV Team

Hello @GP_LeChuck99 

 

The team have finished their investigation into this and you should no longer be receiving the error. Can you confirm that you can now finish Fleet Arena battles and view the Ranks tab?

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Re: Fleet arena crashes

★★★ Newbie
@GP_LeChuck99 As an addendum to the above, I tried it on a few other devices and ran into the same issues. Tried on iPhone 8 (ios: 13.2) and an iPad (ios: 14.4)
Message 2 of 5 (164 Views)
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Re: Fleet arena crashes

EA Live QV Team

Hi @GP_LeChuck99 and sorry to hear that.

 

We have brought this to the attention of the team to investigate further.

Message 3 of 5 (136 Views)

Re: Fleet arena crashes

EA Live QV Team

Hello @GP_LeChuck99 

 

The team have finished their investigation into this and you should no longer be receiving the error. Can you confirm that you can now finish Fleet Arena battles and view the Ranks tab?

Message 4 of 5 (128 Views)

Re: Fleet arena crashes

★★★ Newbie

Yes, it’s working now without any crashing issues. Thanks for the quick fix!

Message 5 of 5 (120 Views)
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