Fleet arena and Fleet segment of GA freeze bug

[RavaGerZeta]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? android
OS Version 7.1.2 N2G47H
Ally Code: (Find it here: http://bit.ly/AllyCode ) 378-344-768
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug When I try to play Fleet arena or the fleet segment of Grand arena , the game freezes and does not proceed and crashes immediately . Due to this I am loosing the Completion of all daily activity rewards and Grand arena rewards .
Steps: How can we find the bug ourselves? I am unable to screenshot as the game crashes
Connection Type Wifi
Please select your region Asia
Country India

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When I try to play Fleet arena or the fleet segment of Grand arena , the game freezes and does not proceed and crashes immediately . Due to this I am loosing the Completion of all daily activity rewards and Grand arena rewards .This has been happening all the time , for the past 3 days . Kindly resolve this  as soon as possible and provide me compensation for the rewards i have lost . 

[EA_UltraSlide · Accepted solution]

Hi @RavaGerZeta and thank you for reporting this.

As CEO_Rago said this error code is generally seen when an asset download has timed out. To add to this, after you re-install the game, can you please leave it on the main Cantina screen to ensure that all assets have downloaded correctly.

[RavaGerZeta]

I was able to screenshot the bug . Im posting it here 

[RavaGerZeta]

I would like to add that my internet connection is perfectly fine ..... 

[RavaGerZeta]

The condition still remains the same . Any attempt to play fleet arena or Fleet segment of GAC , freezes and crashes the game . Developers kindly take note . I am loosing rewards 

[CEO_Rago]

Hey @RavaGerZeta,

error-code 106 usually pops up when an asset-download expired. Please delete the game, check your WiFi, reinstall the game and then leave it open for about half an hour (untouched) to ensure that all assets get downloaded correctly.

Regards.

[RavaGerZeta]

Will try it....... 

[RavaGerZeta]

Tried the fix . It dint work ,boss. Still getting error 106. Any other suggestions . Thanks in advance 

[EA_UltraSlide · Accepted solution]

Hi @RavaGerZeta and thank you for reporting this.

As CEO_Rago said this error code is generally seen when an asset download has timed out. To add to this, after you re-install the game, can you please leave it on the main Cantina screen to ensure that all assets have downloaded correctly.

[RavaGerZeta]

Thanks .... Attempting your bug fix