May 2021
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung S20 5g
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 183-718-378
What type of issue do you have? Missing * Mobile
Please select your region North America
Country United States
Fleet Arena: I played a match 13 minutes before my payout and moved to 17th place. I logged back in over an hour later to see that I had received 21st place rewards. (I have a discord bot that tracks when I move down in rankings and it tracked that I dropped down to 21st place 45 minutes after my payout). The payout should have been for 17th because I didn't move, but when I logged in over an hour after my payout, I received the payout for my current standing and not my standing at the time of my payout.
This has never happened before, but my guess is that something related to logging in and giving me rewards for my current fleet arena standing and not my standing when my payout time is. This seems bizarre given that my device should not be able to decide how fleet arena awards are given. There was a post from September on these forums where someone showed they got 8th place rewards and the EA dev confirmed that they should have received 4th place. I don't know how this works, but it seems similar. One important bit is that I was not active on my phone from when I played my last arena battle until I collected my arena payout from my inbox roughly an hour and a half later.
Solved! Go to Solution.
May 2021
Hi @Dirv01
We have checked your account and you have received the correct rewards.
You received the following rewards for placing 17th in your Fleet Arena. You received this on 5/06/2021 at 3:05:02am UTC.
You You received the following rewards for placing 21st in your Squad Arena. You received this on 5/06/2021 at 3:05:03am UTC.
May 2021
Hi @Dirv01
We have checked your account and you have received the correct rewards.
You received the following rewards for placing 17th in your Fleet Arena. You received this on 5/06/2021 at 3:05:02am UTC.
You You received the following rewards for placing 21st in your Squad Arena. You received this on 5/06/2021 at 3:05:03am UTC.
May 2021
Are you sure it's not the bot that had a delay in registering the move? Or you calculated from UTC wrong?
May 2021 - last edited May 2021
Thank you for the assistance in looking this up. I'm an idiot because this mixup between the payout types has to be the case. Sorry that I this took up anyone's time.