Thanks for reporting this and including as much info as possible so the team can look into it.
You mention Sims are still missing from the portrait - could you please let us know if there has been any changes to the Sims that appear in there since you shared your screenshots? For example, @drgardentanat, do you still see only 1 Sim for Generation 5 and Generation 6 on your family portrait?
September 2018 - last edited September 2018
I am also having a similar problem.
I moved out my sim after retiring but he still shows up on my current generation portrait instead of the previous generation.
However, I can’t find him anywhere in the household.
He’s just stuck in that current gen portrait (and still has an option to move out but I don’t want to bc that will erase him from the portrait)..
Please please please fix it!!
It’s the sim on the very right
@jiwon4826 could you make a new bug report for this issue? It's a little bit different than the one you're replying in.
December 2018 - last edited December 2018
Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Note 8
OS Version Latest.
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003555899238
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to family portrait and search previous generations.
What do you expect to see? All of my retired players that should be there.
Connection Type Mobile
Please select your region North America
Additional feedback It's more than one player that is missing.
I'm missing some of my sims from my family portrait. I'm aware when you move a sim into someone else's house, that they disappear forever basically. These are sims that were not moved out until they became elders. I have sims I've moved out as elders that still show up on previous generations. I am missing 3 sims to my knowledge, from previous generations, although I can check more thoroughly to make sure it's not more than 3 when I am able to. I only went so far back. I'm not sure if this is a bug, just didnt know where to post it.