August 2019
- last edited
November 2019
by
Phantomlover171
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Challenge Event at Parkside. The time is set at 0 seconds and he is unable to participate in the event or start other events. He can do actions but no events.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Challenge Event at Parkside. The time is set at 0 seconds and he is unable to participate in the event or start other events. He can do actions but no events.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Challenge Event at Parkside. The time is set at 0 seconds and he is unable to participate in the event or start other events. He can do actions but no events.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Challenge Event at Parkside. The time is set at 0 seconds and he is unable to participate in the event or start other events. He can do actions but no events.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Challenge Event at Parkside. The time is set at 0 seconds and he is unable to participate in the event or start other events. He can do actions but no events.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Showdown Event at Parkside. The time says 0 seconds and she is in the baker outfit. There are actions available such as cleaning sink. I tried exiting and reopening the game several times but there was no change.
What do you expect to see? For my Sim to be removed from the glitching event and able to participate in other events again.
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback
Solved! Go to Solution.
September 2019
@SimGuruMaaike wrote:
@mfmfpurple @kotohiki can you try having a second Sim join the challenge event, then complete the event with that Sim. After that the event should be finished for both Sims
And the issue should be fixed!
https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Update-September-11th-2019/m-p/8190193#M2...
August 2019
Sorry for the double post. This is the second time I’ve had this problem, the first time I contacted EA help and updated my phone, cleared my cache, restarted it and the problem went away later that day. This time those actions didn’t help.
August 2019
Hi @kotohiki
I believe you are experiencing this issue: https://answers.ea.com/t5/Bug-Reports/Open-Sim-stuck-in-Sweet-Treat-Challenge/m-p/8084124#M13469
Have you tried the basic troubleshooting? https://answers.ea.com/t5/Technical-Issues/Info-Basic-troubleshooting-steps-for-The-Sims-Mobile/m-p/...
Please provide the following information:
What device are you using (brand and model)?
What is your device's Android/iOS version?
What is your player ID?
August 2019
Hi @SalixCat
Yeah, I have tried that, but it didn’t work, unfortunately.
I have an iPhone 8, (iOS 12.4). My player ID is 1003033823871
Thank you for answering!
August 2019
August 2019
@mfmfpurple @kotohiki can you try having a second Sim join the challenge event, then complete the event with that Sim. After that the event should be finished for both Sims
August 2019
It worked! Thank you so much
August 2019
@kotohiki Great! We are looking into the issue but I'm happy to hear this workaround works
September 2019