Re: Sweet Treat Challenge bug

by SimGuruMaaike
Reply

Original Post

Accepted Solution

[Fixed][Workaround] Sim stuck in Sweet Treat Challenge

[ Edited ]
★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Challenge Event at Parkside. The time is set at 0 seconds and he is unable to participate in the event or start other events. He can do actions but no events.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Challenge Event at Parkside. The time is set at 0 seconds and he is unable to participate in the event or start other events. He can do actions but no events.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Challenge Event at Parkside. The time is set at 0 seconds and he is unable to participate in the event or start other events. He can do actions but no events.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Challenge Event at Parkside. The time is set at 0 seconds and he is unable to participate in the event or start other events. He can do actions but no events.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Challenge Event at Parkside. The time is set at 0 seconds and he is unable to participate in the event or start other events. He can do actions but no events.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004079805516
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? One of my Sims is stuck in the Sweet Treat Showdown Event at Parkside. The time says 0 seconds and she is in the baker outfit. There are actions available such as cleaning sink. I tried exiting and reopening the game several times but there was no change.
What do you expect to see? For my Sim to be removed from the glitching event and able to participate in other events again.
Connection Type Mobile
Please select your region North America
Country United States of America
Additional feedback

Message 1 of 11 (3,212 Views)

Accepted Solution

Re: Sweet Treat Challenge bug


@SimGuruMaaike wrote:

@mfmfpurple @kotohiki can you try having a second Sim join the challenge event, then complete the event with that Sim. After that the event should be finished for both Sims Standard smile 


And the issue should be fixed!
https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Update-September-11th-2019/m-p/8190193#M2...


----------------

Answers HQ Guardian

do not work for EA

 

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Message 11 of 11 (3,144 Views)

All Replies

Re: Sim stuck in Sweet Treat Challenge Event

★★★ Newbie

Sorry for the double post. This is the second time I’ve had this problem, the first time I contacted EA help and updated my phone, cleared my cache, restarted it and the problem went away later that day. This time those actions didn’t help.

Message 2 of 11 (3,155 Views)

Sweet Treat Challenge bug

★ Apprentice

The event wont end no matter what and I can’t use my sim. What can I do?

Message 3 of 11 (3,129 Views)

Re: Sweet Treat Challenge bug

Hero

Hi @kotohiki 

I believe you are experiencing this issue: https://answers.ea.com/t5/Bug-Reports/Open-Sim-stuck-in-Sweet-Treat-Challenge/m-p/8084124#M13469

 

Have you tried the basic troubleshooting? https://answers.ea.com/t5/Technical-Issues/Info-Basic-troubleshooting-steps-for-The-Sims-Mobile/m-p/...

 

Please provide the following information:

 

What device are you using (brand and model)?

What is your device's Android/iOS version?

What is your player ID?


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 No trabajo en EA.    

Message 4 of 11 (3,120 Views)

Re: Sweet Treat Challenge bug

★ Apprentice

Hi @SalixCat 

 

Yeah, I have tried that, but it didn’t work, unfortunately. 

 

I have an iPhone 8, (iOS 12.4). My player ID is 1003033823871

 

Thank you for answering!

Message 5 of 11 (3,107 Views)

Re: Sweet Treat Challenge bug

Hero

@kotohiki 

I have merged your post with the bug report about the same issue.


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 No trabajo en EA.    

Message 6 of 11 (3,104 Views)
0

Re: Sweet Treat Challenge bug

EA Live QV Team

@mfmfpurple @kotohiki can you try having a second Sim join the challenge event, then complete the event with that Sim. After that the event should be finished for both Sims Standard smile 

Message 7 of 11 (3,090 Views)

Re: Sweet Treat Challenge bug

★ Apprentice

It worked! Thank you so much

Message 8 of 11 (3,086 Views)

Re: Sweet Treat Challenge bug

EA Live QV Team

@kotohiki Great! We are looking into the issue but I'm happy to hear this workaround works Standard smile 

Message 9 of 11 (3,080 Views)

Re: Sweet Treat Challenge bug

★★★★★ Novice
@SimGuruMaaike Said. can you try having a second Sim join the challenge event, then complete the event with that Sim. After that the event should be finished for both Sims Standard smile

I did that with another one of my sims to get her out sweet treat that she was stuck in & it didn't have a rush price on it cause I waited the time out & it STOLED 30 sim cash from me. I want my sim cash from this scamming bug
Message 10 of 11 (2,793 Views)
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