[Fixed] - Wood Paneling Disappeared upon update [ Edited ]

[mmaexetoile]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 13.5.1
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I purchased the Eco Retreat property last month which came with the “salvaged wood paneling” walls. Upon the latest update (Today), my wood paneling is not in my inventory and none of my houses have the paneling like they have since I purchased the property. Even the property is missing the wood paneling walls.
What do you expect to see? I would like to have my wood paneling back in my inventory, since I purchased it with the Eco Retreat property.
Connection Type Wifi
Please select your region North America
Country USA

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You can see in these photos that I had access to it in my inventory and used it on most of my houses. After today’s latest update (fourth floor build update) the picture shows that the wood paneling disappeared!

https://www.reddit.com/r/SimsMobile/comments/i3ppa1/salvaged_wood_paneling_lost/ 

[SalixCat · Accepted solution]

@mmaexetoile 

Here are the most recent news about this issue:

https://twitter.com/SimGuruAlana/status/1293391327195828226

Hey Simmers, compensation for players who lost the Eco Retreat Salvaged Wood Panelling walls will be processed around 4PM AEST 12 August. You might see a strange message saying that your account is used elsewhere, fear not, it is us putting the money in your account! pic.twitter.com/ffuq45kLjU

— SimGuruAlana (@SimGuruAlana) August 12, 2020

https://twitter.com/SimGuruAlana/status/1293391329402052609

You should also get an in game messages to tell you more about it. We're sorry again for the mix around and thank all our players for their patience while we worked through this.

— SimGuruAlana (@SimGuruAlana) August 12, 2020

https://twitter.com/SimGuruAlana/status/1293706831643074561

The known affected players are those who have submitted support tickets and provided their Player ID's.

— SimGuruAlana (@SimGuruAlana) August 13, 2020

So, if you havent already, you should contact an EA advisor. You can read here how to Get help in The Sims Mobile.

It is also possible to contact EA Help on Twitter or Facebook 

[SalixCat]

@mmaexetoile

This is a problem affecting every player who has purchased the premium house or lot.

The team is aware of this issue and investigating.
Thanks for your report.

[SalixCat]

@mmaexetoile this issue will soon be solved. SimGuruAlana posted this on Twitter:

https://twitter.com/SimGuruAlana/status/1291231186484748289

Hey Simmers, we're aware of an issue with the Eco Retreat Salvaged Wood Panelling walls that have suddenly turned white. By early next week, all players that have purchased the Eco Retreat House or the Eco Empty Lot will automatically receive an in-game pop up message. pic.twitter.com/FfPubGbVJo

— SimGuruAlana (@SimGuruAlana) August 6, 2020

https://twitter.com/SimGuruAlana/status/1291231188506484736

The message will let you know that you'll be gifted Simoleons to cover the complete cost of repurchasing all of the variants again. Thanks to everyone who let the Gurus know that there was an issue and to those who submitted support tickets to help us work on a solution!

— SimGuruAlana (@SimGuruAlana) August 6, 2020

[SalixCat · Accepted solution]

@mmaexetoile 

Here are the most recent news about this issue:

https://twitter.com/SimGuruAlana/status/1293391327195828226

Hey Simmers, compensation for players who lost the Eco Retreat Salvaged Wood Panelling walls will be processed around 4PM AEST 12 August. You might see a strange message saying that your account is used elsewhere, fear not, it is us putting the money in your account! pic.twitter.com/ffuq45kLjU

— SimGuruAlana (@SimGuruAlana) August 12, 2020

https://twitter.com/SimGuruAlana/status/1293391329402052609

You should also get an in game messages to tell you more about it. We're sorry again for the mix around and thank all our players for their patience while we worked through this.

— SimGuruAlana (@SimGuruAlana) August 12, 2020

https://twitter.com/SimGuruAlana/status/1293706831643074561

The known affected players are those who have submitted support tickets and provided their Player ID's.

— SimGuruAlana (@SimGuruAlana) August 13, 2020

So, if you havent already, you should contact an EA advisor. You can read here how to Get help in The Sims Mobile.

It is also possible to contact EA Help on Twitter or Facebook