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[Fixed] - Wood Paneling Disappeared upon update

by mmaexetoile
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Accepted Solution

[Fixed] - Wood Paneling Disappeared upon update

[ Edited ]
★ Novice

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 13.5.1
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I purchased the Eco Retreat property last month which came with the “salvaged wood paneling” walls. Upon the latest update (Today), my wood paneling is not in my inventory and none of my houses have the paneling like they have since I purchased the property. Even the property is missing the wood paneling walls.
What do you expect to see? I would like to have my wood paneling back in my inventory, since I purchased it with the Eco Retreat property.
Connection Type Wifi
Please select your region North America
Country USA

You can see in these photos that I had access to it in my inventory and used it on most of my houses. After today’s latest update (fourth floor build update) the picture shows that the wood paneling disappeared!

https://www.reddit.com/r/SimsMobile/comments/i3ppa1/salvaged_wood_paneling_lost/ 

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Accepted Solution

Re: [Open] - Wood Paneling Disappeared upon update

[ Edited ]
Hero

@mmaexetoile 

Here are the most recent news about this issue:

 

So, if you havent already, you should contact an EA advisor. You can read here how to Get help in The Sims Mobile.

It is also possible to contact EA Help on Twitter or Facebook 

 


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 No trabajo en EA.    

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Re: Wood Paneling Disappeared upon update

[ Edited ]
Hero

@mmaexetoile

This is a problem affecting every player who has purchased the premium house or lot.

The team is aware of this issue and investigating.
Thanks for your report.


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 No trabajo en EA.    

Message 2 of 4 (492 Views)

Re: [Open] - Wood Paneling Disappeared upon update

Hero

@mmaexetoile this issue will soon be solved. SimGuruAlana posted this on Twitter:

 


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 No trabajo en EA.    

Message 3 of 4 (417 Views)

Re: [Open] - Wood Paneling Disappeared upon update

[ Edited ]
Hero

@mmaexetoile 

Here are the most recent news about this issue:

 

So, if you havent already, you should contact an EA advisor. You can read here how to Get help in The Sims Mobile.

It is also possible to contact EA Help on Twitter or Facebook 

 


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 4 of 4 (332 Views)
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