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[Fixed] Unrelated Tips with Light Bulb Icon Appear Every Time I Open Game

by Beanoffee
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Accepted Solution

[Fixed] Unrelated Tips with Light Bulb Icon Appear Every Time I Open Game

[ Edited ]
★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Asus Zenfone 4 Selfie Pro
OS Version Nougat
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002934615227
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I am not sure. It happens every time I open the game.
What do you expect to see?
Connection Type Wifi
Please select your region Asia
Country Philippines
Additional feedback

Tips with an light bulb icon appear every time I open the game. It shows tips that are far ahead from my level and it cannot be completed or dismissed.
This happens, once again, every time I open the game. It shows a different "tip" each and every time.

EDIT: I have re-installed the game and when I load my cloud save, it is still the same. I have attached a screenshot. 

 

Message 1 of 116 (5,143 Views)

Accepted Solution
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Re: Notification window will not go away

No reply so I'm marking this one as fixed!

-----  

do not work for EA

 

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Message 114 of 116 (2,397 Views)

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Re: Unrelated Tips with Light Bulb Icon Appear Every Time I Open Game

[ Edited ]
Community Manager

Hi @Beanoffee,

 

Welcome to the forums, and thanks for your report!

 

We will take a look into this. In the meantime, please, restart your device and try again. If the message is still there, get in contact with one of our advisers through EA Help, as they might be able to help you get rid of those messages: https://help.ea.com

 

Thanks again!

-Mai

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Message 2 of 116 (5,087 Views)
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Re: Unrelated Tips with Light Bulb Icon Appear Every Time I Open Game

★ Novice
Okay. Thank you!
Message 3 of 116 (5,059 Views)
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Re: Unrelated Tips with Light Bulb Icon Appear Every Time I Open Game

★★★★ Newbie

I also have this problem. It started after I installed it on my phone. I had it previously installed on my iPad without this issue. Now, it appears on both devices and won't dismiss.

 

Message 4 of 116 (5,032 Views)
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Re: Unrelated Tips with Light Bulb Icon Appear Every Time I Open Game

★★★ Newbie
I'm having this same problem. I just hope it won't affect the game down the line when I actually need those tips to pop up.
Message 5 of 116 (5,004 Views)
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In-Game Tips won’t go away

★★ Newbie

I’m having an issue where the in-game tips will be in the way of the gameplay and don’t go away. Any tips to get rid of... tips... Large smile

Message 6 of 116 (4,985 Views)
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Offspring can’t stay in the house forever! Bug

★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7+
OS Version 11.2.6
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002952214636
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’m not sure. Every time I open the app now, I get a message telling me to kick out my child or make it a playable sim, even though my sim doesn’t have children.
What do you expect to see? There’s no way to make this box disappear. I hope to see a fix soon.
Connection Type Mobile
Please select your region North America
Country US
Additional feedback None

None
Message 7 of 116 (5,001 Views)
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Re: In-Game Tips won’t go away

★★ Novice
Same! Specifically with some party person named Leanna... Not sure if this is a bug or not, but very frustrating. Did you solve your problem?
Message 8 of 116 (4,968 Views)
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Re: Unrelated Tips with Light Bulb Icon Appear Every Time I Open Game

★★ Newbie
I am having the same problem, i dont have kids yet so i dont know why i am even receiving these tips.
Message 9 of 116 (4,917 Views)
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Re: Unrelated Tips with Light Bulb Icon Appear Every Time I Open Game

★★ Newbie
I'm having this same problem I hope they fix it soon because I can't even see how long my Sims have left of work nothing I do gets rid of this notification
Message 10 of 116 (4,870 Views)
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