June 2018
Are all your apps fully updated?
Give these a try:
Android: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS (Apple): https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
June 2018
Thanks phantom. I've tried all them and still stuck.
June 2018
June 2018
How long has it been stuck? Mine cleared itself after the sim who had it pop up finished his 6hr event...
June 2018
Hello, i'm playing on an Iphone 8, have uninstalled the app and installed again but nothing. Have tried everything and it doesnt work. Is there any way to fix this at all???!
June 2018
This screen popped up yesterday and I cannot close out of it. I have tried closing the app, restarting my phone, etc. and no change. I can’t play the game because I’m stuck on this screen. Can anyone help?!
June 2018
June 2018
It’s been 3 days and I still can’t play the game because it’s stuck on the surprising choices spinning diamond screen, can we at least get some kind of idea on when this will be fixed so we can play again?
June 2018
I’m in the same boat, today is the third day I can’t play!
June 2018