[Fixed] - Sims mobile not loading, network connection error [ Edited ]

[mikeystafford]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad mini 5th gen
OS Version 14.6
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country USA

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As of 10:30pm PDT, the Sims Mobile app won’t load. It gets stuck on the blue screen. The green plumbob rotates, but the game never loads. Then it asks me about my network connection, which is working just fine. Thoughts?

[ELLEpaws · Accepted solution]

@SalixCat Fyi, i just open my game. And my friends too. thanks.

[sc3dqp9ugkbi]

I'm also experiencing the same thing.. game won't load..

[ELLEpaws]

@mikeystafford Im using ios, and having the same issue.

I ask my friends and they cant access the game too.

[SalixCat]

I'm in Europe and can't open my game either. 

Do not force the game to open and do not delete the game app.

I'll ask what is happening. 

[SalixCat]

@ELLEpaws @mikeystafford @sc3dqp9ugkbi 

The team are investigating this issue.

[NemeckovaL]

The same, central Europe

[gogotamago5]

I was stuck on the loading screen for a while, but just now got into the game (Asia iOS)

[EllePorter]

@mikeystafford I have the same problem

[nerak1920]

I can ‘t load my game … 😭😭😭😭

[SierraMist29]

also facing same issue. tried wifi & data. tried updating app. tried offloading then redownloading. tried turning device on & off. even tried new device. nothing—still stuck on loading screen w/ error pop up of connection issue.