Help us improve Answers HQ! Take Survey No, Thanks

[Fixed] Sims are blue

by drago895
Reply

Original Post

Highlighted
Accepted Solution

[Fixed] Sims are blue

[ Edited ]
★★★★ Novice

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iGET Smart G102
OS Version 7.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004060089754
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Lauch game
What do you expect to see?
Connection Type Wifi
Please select your region Europe
Country
Additional feedback

Hi, in the newest update all Sims are blue

Message 1 of 36 (3,042 Views)

Accepted Solution
Highlighted

Re: [Open] Sims are blue

Community Manager

Hey folks, The Sims Mobile team have made some improvements with their latest update (version 13.1.0). Standard smileCould you please download the update and let us know if that has helped things?

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

View in thread

Message 30 of 36 (1,616 Views)

All Replies
Highlighted

Re: Blue sims

This is something I've seen reported on Twitter as well:
https://twitter.com/GamerXD368/status/1100175209871695873


Have you tried restarting your phone and cleaning the cache?
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

-----  

do not work for EA


CCP Hero Banner - Blue.png


Message 2 of 36 (3,029 Views)
Highlighted

Re: Blue sims

[ Edited ]
★★★★ Novice

I have the same problem. After the update all the sims turned blue. I restarted my device and cleaned the cache but nothing has changed.

Message 3 of 36 (2,967 Views)
Highlighted

Re: Blue sims

★★★★ Novice

Yes, i tried. They are still blue.

Message 4 of 36 (2,950 Views)
Highlighted

Re: Blue sims

EA Live QV Team

Thanks for reporting this issue, please let us know on which device you play the game and what your player ID is. 

Message 5 of 36 (2,931 Views)
Highlighted

Re: Blue sims

★★★★ Novice

ID: 1004060089754

Platform: Android tablet

Message 6 of 36 (2,927 Views)
Highlighted

Re: Blue sims

[ Edited ]
★★★★ Novice

ID: 1003439733518

Platform:Android tablet

Message 7 of 36 (2,883 Views)
Highlighted

Sims in town turn blue and the facebook login disappear

★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Techno l9plus
OS Version 7.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 100359441144
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log into the game
What do you expect to see? Normal sims
Connection Type Wifi
Please select your region Other
Country Khartoum
Additional feedback Really love the new update but then my sim town turns blue i donload the game again then the facebook login option not showing and i wrote 23 at the begining of the game please fix it thanks

 

 

 

 

 

 

Message 8 of 36 (2,877 Views)
Highlighted

Re: Blue sims

★★ Novice

Plataforma positivo Twist 7.0

Id 1003019944046

Message 9 of 36 (2,829 Views)
Highlighted

Re: Blue sims

★ Apprentice
PlayerID: 1003413824409
Platform: Android phone
Message 10 of 36 (2,803 Views)
Twitter Stream