March 2018
Happened to me too.
Player ID: 1003014282481
Platform and OS: Playing on BlueStacks Android (4.4.2) emulator (faking a Samsung-SM-N900A phone) on Windows 10. PC connected via landline.
Yes I know these aren't officially supported. I'm not seeking support. Only providing another report to help debugging.
Description: Saturday 10th of march, in the evening (around 21:00 - 22:00 GMT+1 Paris time, I think?). Party level got reset from level 7 to level 1.
The game seemed to be under heavy server load/network instability at that time, as I experienced several "Where's the network?" error messages as well as extremely long loading times. I also got several roolbacks during that time period. For example, I saw my account level going from 7 to 8 three times (I would level up, experience a network failure, and then be back to 7 when the game was available again). I decided to stop playing and closed the game. When I returned around half an hour to one hour later, the party was reset to level 1 with 200 exp.
At the time of writting this post, my party is level 5 with 5178 EXP. Will update if it happens again.
March 2018
March 2018
March 2018 - last edited March 2018
Player ID? 1002993840253
Device you play on? Huawei G8
Operating system of your Device? Android 6.0.1
Do you play on WiFi or Cellular Data? I play on Wi-Fi.
Have you ever had any connection issues with the game? Sometimes when I give stickers it says I lost my connection.
The exact or approximate time this happened in your game? 4 PM CEST
I got my party to level 4, then visited my little brother's party. Noticed his was suddenly level 4, which was odd because it said level 2 before I went there. Then went back to my home, and my party was suddenly level 10. My little brother's party was level 10 too. 30 minutes later after I was done editing my house, I noticed my party is now back to level 1, and my little brother's party is now level 7 (it's supposed to be level 3).
So yeah I think I somehow bugged up his party as well, or he bugged up mine. I don't know.
Current situation:
my level 4 party is level 1.
his level 3 party is level 7.
EDIT:
Right after I pressed submit on this post, my party leveled up to level 3 (i wasn't doing anything). and while I'm typing this, it leveled up again to level 4 (again not doing anything but standing in my house).
Current situation:
my level 4 party is level 4.
his level 3 party is level 7.
EDIT2:
Again I randomly leveled all the way to level 7, and my little brother is back to level 10
Current situation:
my level 4 party is level 7.
his level 3 party is level 10.
March 2018
March 2018
March 2018
March 2018
March 2018 - last edited March 2018
March 2018
Hi everyone,
We have enough information to investigate this now, thank you very much for sharing the information @SimGuruMaaike asked for!
If you have this issue, I would recommend opening a support case through the game.
Thanks again for your help!
-Mai