Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S8
OS Version 7.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003090857
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Throw a birthday party, reach level ten, and then use another sim to start a career event (while the party is still going on). Stay at the career event for a bit (but don't complete it) and then transfer over to your other sim that is holding the party.
What do you expect to see? Up near the progress bar, for the birthday party levels, you will see that it has now gone to a different level. E.g. It was at level ten before, and then after all the steps, it's now at level 4.
Please select your region North America
Additional feedback That's it! Thanks for your time.
Oh, and it's happened to me twice now. In the same day, on the same party.
Hello everybody, I understand it is frustrating this happened to your party. It is something we're investigating. Thank you all so far for your Player IDs, please keep posting them and if you could also tell us the exact time this happened in your game, that would be helpful!
March 2018 - last edited March 2018
Thanks all for the information, it helps our investigation
I do recommend you contact our Customer Experience team too about this: https://help.ea.com/en/contact-us/?product=the-sims-mobile.