[Fixed] - Other players can attend my parties but I can't [ Edited ]

[lifeinapan]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) XR
OS Version 14.4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Can’t host party. Game crashes for me.. friends can see/attend party, but I can’t see it.
What do you expect to see?
Connection Type
Please select your region North America
Country United States

‌

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XR
OS Version 14.4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Game crashes when I host party. Parties appear for other players, but not me. This has been happening since Eco update in July 2020.
What do you expect to see? I expect to regularly host parties.
Connection Type Wifi
Please select your region North America
Country United States

‌

[lifeinapan · Accepted solution]

@SalixCat Yes, it’s resolved

[SalixCat]

@lifeinapan I got your party notification today early in the morning. Party was already full. Hope party bugs can be fixed.

[lifeinapan]

Yes, others can attend my parties, but I can’t’!

[EA_Kipling]

Hi @lifeinapan! Could you send me a PM with your Player ID so I can take a look at the crashes you're experiencing?

[lifeinapan]

Hi,

Other gurus have looked into this and told me my account is flagged for breaching terms of service. I have NEVER used a 3rd party app or mods. I’ve been playing for over 2 years and have put so much effort and money into this game. I’m really hoping this can be fixed!!

[EA_Leeloo]

Hey @lifeinapan,

I just removed your player ID. Please be mindful not to post identifiable info publicly to stay safe.  

Can you send your player ID to @EA_Kipling via direct message here on AHQ? Klick here to do so. 

- Leeloo

[lifeinapan]

Thank you! 😅

[lifeinapan]

@EA_Kipling @I’ve sent 3 messages over the past few weeks with no response. Am I reaching out to the right person? When can I expect a response?

[EA_Kipling]

Hiya @lifeinapan apologies for the delay! I've replied to your message

[lifeinapan]

Thanks for your response, but since you no longer work for TSM, who can I turn to for help with this issue??