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[Fixed] No adverts

by Sylar_JT
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Original Post

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Re: Ads wont play

★★★★★ Novice

1002956237453

 

I am on an Android 

Message 31 of 83 (492 Views)
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Re: Ads wont play

And on what kind of device?
We're looking for a specific make and model like a Samsung Galaxy S7.

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do not work for EA

 

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Message 32 of 83 (482 Views)
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Re: Ads wont play

★★★★★ Novice

Samsung Galaxy J7 V

Message 33 of 83 (666 Views)
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Can’t watch any ads

[ Edited ]
★★★★★ Novice

Someone please help . The ads haven’t been coming up on the mailbox 

Message 34 of 83 (643 Views)
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Re: Can’t watch any ads

★★ Pro
In order to get a propper answer you should ask this in the right forum.
Message 35 of 83 (632 Views)
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Re: Can’t watch any ads

★★★★ Apprentice

@5qn6d54gtt38  wrong game Large smile

Message 36 of 83 (605 Views)
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Re: Can’t watch any ads

★★★★★ Novice

Oops I didn’t know 

Message 37 of 83 (598 Views)
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Re: Can’t watch any ads

@5qn6d54gtt38 merged your post with an existing bug report on this issue.

Could you please share your Player ID with us? You can find out how to find your player ID over here:
https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile

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do not work for EA

 

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Message 38 of 83 (567 Views)
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Re: Can’t watch any ads

★★★★★ Novice

My player id is 1004500977836

Message 39 of 83 (559 Views)
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Re: The Sims Mobile - Ad Issues

★★★ Novice
Product: The Sims Mobile
Platform: iOS 12
List the specific devices you play with: IPAD air
Player ID: 1003689975665
How often does the bug occur? Every time since one week
What do you expect to see? a fix
Connection Type: Wifi
Please select your region Germany

Same problem here. Haven’t been able to play video ads either at the mailbox or after the completion of a task. Click on the ad icon and nothing will happen. I know running iOS12 on IPAD air is kind of clumsy but this should not be the issue though, since I was able to play every video before with the same device, same OS, and same WIFI. Feeling like loosing a lot of money in the game. And those shiny special items (which is more heartbreaking 😭) !
Really hope someone could fix this bug for me 😭😭😭.

1004391007770
Message 40 of 83 (426 Views)
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