[Fixed] New Item indicator dot keeps showing

by Phantomlover1717
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Original Post

Accepted Solution

[Fixed] New Item indicator dot keeps showing

[ Edited ]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S9+
OS Version 9
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003444134845
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? For me, it's just starting my game.
What do you expect to see? Not a new item indicator if there is nothing new.
Connection Type Wifi
Please select your region Europe
Country The Netherlands
Additional feedback Clearing cache didn't help.

When I start my game I usually have an indicator that I have a new item in my build mode. 
Hobby Collection -> Internet Icon
Buy -> Hobbies -> Internet Icom - both desks

But I also have:
Build -> Rooms -> L shaped room
Looking at the items doesn't help, scrolling through other items does.

 

Picture:
Untitled-1.jpg

 

Previously we had an similar bug: https://answers.ea.com/t5/Bug-Reports/Workaround-New-items-indicator-dot-won-t-go-away/m-p/6870562#M...


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Message 3 of 19 (2,763 Views)

Accepted Solution

Re: [Open] New Item indicator dot keeps showing

[ Edited ]

I'm not seeing this issue anymore since the new update: https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Quality-of-Life-Update-patch-notes/td-p/7...
What about you guys?

 

 

-- New post on this issue (similar looking issue): https://answers.ea.com/t5/Bug-Reports/Open-New-Item-Indicator-Dot-at-Work-Places-after-QoL-Update/td... --- 


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do not work for EA

 

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Message 15 of 19 (2,571 Views)

All Replies

[Open] Internet Icon set not unlocking while having all the pieces

[ Edited ]
Hero

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Tab S3
OS Version Android 8.1.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003403535473
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? This issue appeared in November. I own all items from the Internet Icon hobby collection. The game doesn't show that I own the Iconic Computer Station. I have tried to put all items From this collection in inventory, close the game and take them out again, but it still shows that don't own this item.
What do you expect to see? The game shows that I own the whole collection.
Connection Type Wifi
Please select your region Europe
Country
Additional feedback

Old thread about this: https://answers.ea.com/t5/Bug-Reports/Fixed-Internet-Icon-sets-not-unlocking-while-having-all-the/td...

 

 

Screenshot_20190118-174304_The Sims.jpg

 

SmartSelect_20190118-174354_The Sims.jpg

 

 


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 No trabajo en EA.    

Message 1 of 19 (2,833 Views)

Re: [Open] Internet Icon set not unlocking while having all the pieces

Hero

@Phantomlover1717 this is still the same.


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 No trabajo en EA.    

Message 2 of 19 (2,647 Views)

Re: [Open] New Item indicator L shaped room

Hero

Same issue in my game 

 

Screenshot_20190222-233132_The Sims.jpg


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 No trabajo en EA.    

Message 4 of 19 (2,718 Views)

Re: [Open] New Item indicator L shaped room

★★★ Guide

Happens with the T shaped room too. Every time I force close and launch the app, a red indicator would appear again even if the room (and internet icon set) isn't new.

 

file-12.jpeg

Message 5 of 19 (2,709 Views)

Rif.: [Open] New Item indicator L shaped room

★★★ Novice

Same here, internet hobby and T shaped room

Message 6 of 19 (2,647 Views)

Rif.: [Open] New Item indicator L shaped room

[ Edited ]
★ Guide

Same here on the internet items😖

 

And thanks @Phantomlover1717  for reopening this problem😘

Message 7 of 19 (2,542 Views)

Re: [Open] New Item indicator dot keeps showing

★★★★★ Apprentice

This happens in my waterfront venue. 

Message 8 of 19 (2,464 Views)

Re: [Open] New Item indicator dot keeps showing

★ Guide

Screenshot_20190331-140550_The Sims.jpgthis bug shows up for both the room shapes I unlocked and my 3 star internet icon hobby computer

 

They can be cleared but once the game is closed and reopened, they appear again as new items

Message 9 of 19 (2,350 Views)

New item indicator won't go away

★ Apprentice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Note 8
OS Version 9
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? After unlocking items for internet icon hobby, the new item indicator appears every time the app is re-opened
What do you expect to see? The indicator should function correctly - it shouldn't appear unless there's a new item available
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback

Every time the game is opened, the new item indicator for the store shows the red dot for the internet icon hobby items.  It will disappear after viewing the internet icon hobby window, but as soon as the game is exited and reopened, the indicator reappears. 

Message 10 of 19 (2,163 Views)