April 2018 - last edited June 2018 by EA_Mai
Hey all, I know this issue is frustrating. I wanted to let you all know that that we are investigating this, it is as you can tell taking some time to do this right. If you haven't already, please do contact our customer support team about this: https://help.ea.com/en/contact-us/
We really appreciate your patience and all the information you've provided so far. For anyone who hasn't already posted in this thread, please let us know your player ID and which week exactly you didn't receive the rewards, it helps with our investigation.
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