April 2018
- last edited
July 2018
by
Phantomlover171
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S8
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003444578463
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I never received my fashion gems for this weeks sticker contest. I have already contacted customer service. I went through the whole Uninstall, Reinstall, cleared cache, etc. Then they asked me to log in to a friend's account on my phone and log on to mine on their phone and then switch back. I did this. Now they tell me to create a post here. There is no way to recreate this issue that I know of. I just never got my gems for stickers for the week.
What do you expect to see? Around 50 fashion gems added to my account for last week's sticker contest.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback They tried to offer me a lousy 200 simoleons as compensation? Ummmmm 45 gems are worth 225 Sim cash and I get at least 45 each week. Can I please either get my gems or be correctly compensated?
Missing gems
Solved! Go to Solution.
June 2018 - last edited June 2018
Hi everyone,
We just released a game update addressing this. Please, update your game to the latest version (11.0.0) and you should get your rewards for the sticker contest from now on.
I'm marking this as solved, but that doesn't mean the thread is closed - don't hesitate to use the reply button if you have any comments!
Thanks,
-Mai
April 2018
If you want compensation I have to sent you back to CS.
Haven't had more reports on this so I'm not sure if this is a bug or just a problem with your account.
April 2018
April 2018
April 2018
Hey @AyameYumi, sorry to hear you're experiencing this issue!
Just to check, did you not see a dialog to collect your gems this week? Or did you see the dialog and didn't receive your gems?
April 2018
April 2018
April 2018
April 2018