Help us improve Answers HQ! Take Survey No, Thanks

[Fixed] Misaligned Object Name & Descriptions

by simmerdownMAL
Reply

Original Post

[Fixed] Misaligned Object Name & Descriptions

[ Edited ]
★★★★ Guide

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone X
OS Version 12.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Long press on an item/object on the screen to pull up the item/object name/description box
What do you expect to see? The object name/description box directly above the item (preferably in the center of the screen).
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback Bug occurred after updating to 16.0.0

While identifying the correct name of a piece of furniture in my previous post, I noticed that my object’s name and description no longer appeared above my object. 

 

Then I noticed that it had moved to the corner of the screen, making it barely visible, as it was blocked by my currency. I tried to censor some of my currency in the pictures for some semblance of privacy for my spending habits 😅

 

Below are three pics showing me picking up three different objects: a hearth, an ottoman, and a sofa. In each occurrence the object’s name and description box was found in the corner of my screen. 

 

D6E6B401-27C9-422B-984C-FFAEE4FECF0D.jpeg

Message 1 of 17 (1,910 Views)

Re: Misaligned Object Name & Descriptions

[ Edited ]
EA Live QV Team

Hi @simmerdownMAL

Thank you for your report, we are investigating this issue.

Message 2 of 17 (1,866 Views)

Re: Misaligned Object Name & Descriptions

I'm not seeing this on Android. Adding it to the list though! 

-----  

do not work for EA


CCP Hero Banner - Blue.png


Message 3 of 17 (1,822 Views)

Title of kitchen item in wrong spot

★★★ Pro

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Galaxy
OS Version Android
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Pick up a piece of kitchen Furniture
What do you expect to see?
Connection Type
Please select your region North America
Country USA
Additional feedback

I want to remodel my kitchen. I pick up a tape a piece and I can't tell the name of the piece I'm picking up.

 

20191026_132240.jpg

 

Please fix this.

Message 4 of 17 (1,625 Views)

Re: Title of kitchen item in wrong spot

Hero
@givememore86 What is the model of your Galaxy device?
What is the Android version of your device? What is your player-ID?

CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 5 of 17 (1,615 Views)

Re: Title of kitchen item in wrong spot

★★★ Pro

Galaxy A20

 

20191026_175207.jpg

Message 6 of 17 (1,601 Views)

Re: Title of kitchen item in wrong spot

★★★ Pro

Also want to be clear, it's not just the kitchen cabinets. It's any object in my house. When I try to pick it up, in build mode I will not be able to see the name of the object. I just happened to use kitchen cabinet for an example. I still want to know what the name of the object is so I can pick out new cabinets easier.

Message 7 of 17 (1,592 Views)

Re: Title of kitchen item in wrong spot

Hero
@givememore86 your bug report is now merged with a previous thread about the same issue.

CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 8 of 17 (1,579 Views)

Re: Title of kitchen item in wrong spot

★★★★ Guide

This issue is still present after update 17.0.00. 

The item name and description still appears in the top left corner hidden by game currency. 

Message 9 of 17 (1,426 Views)

Re: Title of kitchen item in wrong spot

★★★ Pro
@simmerdownMAL I agree, and the same problem is on Android. Please fix.
Message 10 of 17 (1,407 Views)
Twitter Stream