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[Fixed] Land development lost progress

by irishhippiegoth
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Original Post

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Accepted Solution

[Fixed] Land development lost progress

[ Edited ]
★★ Novice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPhone 10xmax
OS Version 13.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003534599831
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy land patches on the new land lots
What do you expect to see? When I buy a new patch it clears in the given time without having to do it over again.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

With the new update you can purchase new land. On the new land you have to pay and wait to clear patches of the land to make it useable. Each time you clear a patch the next one gets more expensive and takes longer.

I have attempted to purchase and clear 3 areas so far. Every time I’ve done it I get close to clearing the land and the progress disappears. I’m out my simoleans, my land, and my time! I have lost about 3000 simoleans and 20 sim cash so far. 

Message 1 of 18 (1,316 Views)

Accepted Solution
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Re: [Open] Land development lost progress

[ Edited ]

UPDATE 2, the fix is here!:




UPDATE, fix is on its way:



 

 

@katrpillar80 & @irishhippiegoth got an update from twitter on this issue: 

 



 

So a fix should be on it's way, to contact EA:

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us' 

 

Open the spoiler for picture how to get to the 'Contact Us' button:

 

Spoiler
collage.jpg

 

If you can't access the app for some reason. You can also contact EA outside of it.  

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

 

-----  

do not work for EA

 

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Message 5 of 18 (1,210 Views)

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Re: Land development lost progress

Am I correct if you're saying, the new land you open doesn't open and the price for the same piece of land keeps going up? 

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Message 2 of 18 (1,278 Views)
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Re: Land development lost progress

★★ Novice

I was able to buy the initial land okay. But as I develop that land through land expansion (clearing the patches of grass) the progress disappears along with the simoleans I spent and the price continues to go up. It has happened 2 more times since this post. The only way for me to actually clear the land is to pay sim cash to do it immediately instead of wait for the time it takes to clear it. 

Message 3 of 18 (1,267 Views)
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Re: [Open] Land development lost progress

★★★★★ Novice

The same happened to me WITHOUT force closing my game. It was running in the background as instructed. Money is gone, llamas are gone and land is not cleared. So, it seems you cannot clear land at all, without losing your money/progress. 

Message 4 of 18 (1,244 Views)
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Re: [Open] Land development lost progress

[ Edited ]

UPDATE 2, the fix is here!:




UPDATE, fix is on its way:



 

 

@katrpillar80 & @irishhippiegoth got an update from twitter on this issue: 

 



 

So a fix should be on it's way, to contact EA:

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us' 

 

Open the spoiler for picture how to get to the 'Contact Us' button:

 

Spoiler
collage.jpg

 

If you can't access the app for some reason. You can also contact EA outside of it.  

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

 

-----  

do not work for EA

 

Signature.png

Follow me on Twitter

Message 5 of 18 (1,211 Views)
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Re: [Open] Land development lost progress

★★★★★ Newbie

I was a able to successfully clear the first two patches of ground. The third one which costs 1000 coins and 2 llama and takes one hour I have tried three times. Land does not clear, and I lose my coin and llamas. 

Message 6 of 18 (1,183 Views)
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Re: [Open] Land development lost progress

Hero

@ciaracat 

You can try the workaround as described in @Phantomlover1717 post https://answers.ea.com/t5/Bug-Reports/Open-Land-development-lost-progress/m-p/8480411#M14380

 

For compensation please contact CS.




I don't work for EA.             No trabajo en EA.    


Follow me on Twitter.          Sígueme en Twitter.

Message 7 of 18 (1,163 Views)
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Land purchase failure

★★★ Newbie

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) One plus 7
OS Version Na
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Steps: How can we find the bug ourselves? Every time I try to buy new plots of land from my main lot (324 emerald Dr) the timer begins on clearing the land but then always disappears after a few minutes as if the progress was lost or transaction never occurred. I'm confused and disappointed because after 3 attempts I've lost tens of thousands of simoleans and llama tokens! Haven't had this problem on my new lot... Please advise on a fix - thanks
What do you expect to see?
Connection Type
Please select your region North America
Country United States
Additional feedback

  1. Product: The Sims Mobile
    Platform:Android Phone
    List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) One plus 7
    OS Version Na
    Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 10051657926567
    How often does the bug occur? Occasionally (10% - 49%)
    Steps: How can we find the bug ourselves? Every time I try to buy new plots of land from my main lot (324 emerald Dr) the timer begins on clearing the land but then always disappears after a few minutes as if the progress was lost or transaction never occurred. I'm confused and disappointed because after 3 attempts I've lost tens of thousands of simoleans and llama tokens! Haven't had this problem on my new lot... Please advise on a fix - thanks
    What do you expect to see? 1. Bug fix 2. Reimbursement of my lost t Simoleans/tokens or my missing land updated on my lot
    Connection Type Wifi
    Please select your region North America
    Country United States
    Additional feedback

  •  
Message 8 of 18 (1,007 Views)
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Re: Land purchase failure

@lopotron I've merged your post with a bug report on this issue. Please see the solution for more information (it's not the solution)
https://answers.ea.com/t5/Bug-Reports/Open-Land-development-lost-progress/m-p/8480411#M14380

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Message 9 of 18 (987 Views)
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Re: [Open] Land development lost progress

★ Apprentice

I'm having this issue as well. I tried the workaround but I'm thinking that needed to happen while it was in progress. Mine has been completed for a day. 

 

Im not sure how to find my player id though. Other than trying to get it from the splash screen. Well

 

 

Thanks

 

Dotmatrix

Message 10 of 18 (939 Views)
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