[Fixed] Land development lost progress

irishhippiegoth · November 2019

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPhone 10xmax
OS Version 13.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003534599831
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy land patches on the new land lots
What do you expect to see? When I buy a new patch it clears in the given time without having to do it over again.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

With the new update you can purchase new land. On the new land you have to pay and wait to clear patches of the land to make it useable. Each time you clear a patch the next one gets more expensive and takes longer.

I have attempted to purchase and clear 3 areas so far. Every time I’ve done it I get close to clearing the land and the progress disappears. I’m out my simoleans, my land, and my time! I have lost about 3000 simoleans and 20 sim cash so far.

Phantomlover1717 · November 2019

UPDATE 2, the fix is here!:

📢Hotfix client update has been released on iOS & Android. It fixes the land expansion reset bug and another bug with parties. #TheSimsMobile
— SimGuruIlya (@SimGuruIlya) December 2, 2019

UPDATE, fix is on its way:

Our time Monday, we’re still waiting on approvals from Apple/Google
— SimGuruIlya (@SimGuruIlya) November 30, 2019

@katrpillar80 & @irishhippiegoth got an update from twitter on this issue:

Hiya! We've got a potential fix for the land expansions bug. It's currently going through QA and if all's good we'll submit it to apple/google ASAP.
We've also instructed player support to fully compensate players who run into the issue, please don't hesitate to contact them.
— SimGuruIlya (@SimGuruIlya) November 27, 2019

In the meantime, we've got a workaround:
If you're building an expansion in one of the new lots, you should have a sim active (selected) that lives in this house lot when you close the game. This way when you open the game, it loads into that lot and all should be saved!
— SimGuruIlya (@SimGuruIlya) November 27, 2019

So a fix should be on it's way, to contact EA:

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us'

Open the spoiler for picture how to get to the 'Contact Us' button:

Spoiler

If you can't access the app for some reason. You can also contact EA outside of it.

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

----------------

Answers HQ Guardian

I do not work for EA

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Phantomlover1717 · November 2019

Am I correct if you're saying, the new land you open doesn't open and the price for the same piece of land keeps going up?

----------------

Answers HQ Guardian

I do not work for EA

irishhippiegoth · November 2019

I was able to buy the initial land okay. But as I develop that land through land expansion (clearing the patches of grass) the progress disappears along with the simoleans I spent and the price continues to go up. It has happened 2 more times since this post. The only way for me to actually clear the land is to pay sim cash to do it immediately instead of wait for the time it takes to clear it.

katrpillar80 · November 2019

The same happened to me WITHOUT force closing my game. It was running in the background as instructed. Money is gone, llamas are gone and land is not cleared. So, it seems you cannot clear land at all, without losing your money/progress.

Phantomlover1717 · November 2019

UPDATE 2, the fix is here!:

📢Hotfix client update has been released on iOS & Android. It fixes the land expansion reset bug and another bug with parties. #TheSimsMobile
— SimGuruIlya (@SimGuruIlya) December 2, 2019

UPDATE, fix is on its way:

Our time Monday, we’re still waiting on approvals from Apple/Google
— SimGuruIlya (@SimGuruIlya) November 30, 2019

@katrpillar80 & @irishhippiegoth got an update from twitter on this issue:

Hiya! We've got a potential fix for the land expansions bug. It's currently going through QA and if all's good we'll submit it to apple/google ASAP.
We've also instructed player support to fully compensate players who run into the issue, please don't hesitate to contact them.
— SimGuruIlya (@SimGuruIlya) November 27, 2019

In the meantime, we've got a workaround:
If you're building an expansion in one of the new lots, you should have a sim active (selected) that lives in this house lot when you close the game. This way when you open the game, it loads into that lot and all should be saved!
— SimGuruIlya (@SimGuruIlya) November 27, 2019

So a fix should be on it's way, to contact EA:

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us'

Open the spoiler for picture how to get to the 'Contact Us' button:

Spoiler

If you can't access the app for some reason. You can also contact EA outside of it.

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

----------------

Answers HQ Guardian

I do not work for EA

ciaracat · November 2019

I was a able to successfully clear the first two patches of ground. The third one which costs 1000 coins and 2 llama and takes one hour I have tried three times. Land does not clear, and I lose my coin and llamas.

SalixCat · November 2019

@ciaracat

You can try the workaround as described in @Phantomlover1717 post https://answers.ea.com/t5/Bug-Reports/Open-Land-development-lost-progress/m-p/8480411#M14380

For compensation please contact CS.

AHQ Guardian - Volunteer Moderator

lopotron · December 2019

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) One plus 7
OS Version Na
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Steps: How can we find the bug ourselves? Every time I try to buy new plots of land from my main lot (324 emerald Dr) the timer begins on clearing the land but then always disappears after a few minutes as if the progress was lost or transaction never occurred. I'm confused and disappointed because after 3 attempts I've lost tens of thousands of simoleans and llama tokens! Haven't had this problem on my new lot... Please advise on a fix - thanks
What do you expect to see?
Connection Type
Please select your region North America
Country United States
Additional feedback

‌

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) One plus 7
OS Version Na
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 10051657926567
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Every time I try to buy new plots of land from my main lot (324 emerald Dr) the timer begins on clearing the land but then always disappears after a few minutes as if the progress was lost or transaction never occurred. I'm confused and disappointed because after 3 attempts I've lost tens of thousands of simoleans and llama tokens! Haven't had this problem on my new lot... Please advise on a fix - thanks
What do you expect to see? 1. Bug fix 2. Reimbursement of my lost t Simoleans/tokens or my missing land updated on my lot
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

Phantomlover1717 · December 2019

@lopotron I've merged your post with a bug report on this issue. Please see the solution for more information (it's not the solution)
https://answers.ea.com/t5/Bug-Reports/Open-Land-development-lost-progress/m-p/8480411#M14380

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Answers HQ Guardian

I do not work for EA

dotmatrix_me · December 2019

I'm having this issue as well. I tried the workaround but I'm thinking that needed to happen while it was in progress. Mine has been completed for a day.

Im not sure how to find my player id though. Other than trying to get it from the splash screen. Well

Thanks

Dotmatrix

Land purchase failure

Original Post

[Fixed] Land development lost progress

Re: [Open] Land development lost progress

Re: Land development lost progress

Re: Land development lost progress

Re: [Open] Land development lost progress

Re: [Open] Land development lost progress

Re: [Open] Land development lost progress

Re: [Open] Land development lost progress

Land purchase failure

Re: Land purchase failure

Re: [Open] Land development lost progress