The Sims Mobile Update - June 15th, 2018 Patch Notes

[Junejeune]

@Tiffany562411 I don’t know the meaning. I think it means the team solved the problem of getting charged from moving/re-sizing the room by releasing new version but it doesn’t mean they give us back the simoleons/tickets.

[Phantomlover1717]

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@SimGuruMaaike wrote:

If you've been charged Simoleons and Tickets for this issue, please contact an adviser for compensation https://help.ea.com/en/contact-us/.

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[Hretha]

I was on the buy menu and clicked on "rooms" to check the cost of a new room. I did not click to buy a room. I exited the menu, moved a few things in another room and resized the room; when I glanced up at my simoleons, I had almost $8,000 fewer simoleons (the cost of a new room is about $7,400) but I had no new room on my lot. In the buy menu, I still have the same amount of rooms available (7 of 9).





Player ID: 1002973262766

Android 6.0.1

Asus ZenPad Tablet Model P01M

[Hretha]

Reported... thank you.

Update:

Simoleons refunded last night within hours after contacting ea support via email... now I'm afraid to change my house.  Can anyone confirm whether this bug is fixed?

[NicSwino]

How long more to wait when other players received their   reimbursement immediately or within few hours but mine days!?!?

[Tiffany562411]

@NicSwino I haven't got my simoleons back either but yet I saw others have. Why would they make others wait. Seems kinda odd don't u think

[Hretha]

I wish I knew what I did differently.. if it helps, I can tell you I chose Missing Content when the form asked what type of issue and made it very clear I was missing "X" amount of simoleons after resizing a room, which was a known bug, and was advised by this tech support forum to reach out to ask for reimbursement of the missing simoleons...  I hope everyone still missing content gets it back very soon!

[Tiffany562411]

@Junejeune They better give me back my simoleons cause I won't quit until they do. I lost 19,000 for placing rooms I already owned & I didn't realize I was being charged cause it didn't have no price on it & then when I looked at my simoleon amount OMG😡

[Tiffany562411]

@Hretha Technical Support is what I selected

[NicSwino]

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@Hretha wrote:

I wish I knew what I did differently.. if it helps, I can tell you I chose Missing Content when the form asked what type of issue and made it very clear I was missing "X" amount of simoleons after resizing a room, which was a known bug, and was advised by this tech support forum to reach out to ask for reimbursement of the missing simoleons...  I hope everyone still missing content gets it back very soon!

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I picked missing content too!