[Fixed?][Known Issue] Simoleon and Ticket charge for re-sizing or moving a room. [ Edited ]

[SimGuruMaaike]

Hi Everyone,
We're aware there is currently an issue in the game that when you re-size or move a room, you may get charged like you just purchased a new room.

We're working on fixing this as soon as possible. If you've been charged Simoleons and Tickets for this issue, please contact an adviser for compensation https://help.ea.com/en/contact-us/.

Sorry for the inconvenience!

[SimGuruMaaike · Accepted solution]

Hey all!

We've just released a new version of the game that should fix this issue. Please see this thread for the latest patch notes: https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-June-15th-2018-Patch-Notes/m-p/6864832#M8...

[Brucybaby790]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8plus
OS Version 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002946889794
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Just fix it
What do you expect to see? I expect to be able to place a room that I paid a lot for or expand it
Connection Type Wifi
Please select your region North America
Country Scotland
Additional feedback Cannot attach photo as it states too big.

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I went to expand my room but it came up that I didn’t have enough simolens despite not telling me a price. I deleted the room to my inventory which I now cannot place at all with the same message coming up that I do not have enough money, I already paid a fortune for this room and land expansions which I now cannot use!

[REQSJ]

I have this room that I want to resize but when I click the check when I'm done I can't build the room?

[SimGuruMaaike]

@REQSJ Can you post a bug report about that in this forum and please include your player ID, the form explains where to find it  https://answers.ea.com/t5/Bug-Reports/bd-p/the-sims-mobile-bug-reports-en

[REQSJ]

as a new topic?

[EA_Mai]

Hi @REQSJ,

Creating a new topic for an issue that doesn't have a topic yet is the best way to go, as having different issues in the same topic just makes things complicated to troubleshoot and keep track of. For this reason, ideally, we have 1 topic for each issue, and all reports of that certain issue go in the same topic so information can be shared with everyone easily.

For this reason, as @Brucybaby790 has opened a topic for this already, I have merged your report here. No need for a new report now.

However, if you could share your player ID as a reply to this topic, that information would be useful. You can find it as explained here: https://answers.ea.com/t5/Game-Information/Guide-How-to-find-your-player-ID-in-The-Sims-Mobile/td-p/...

Thanks!

-Mai

[REQSJ]

1003651725249

here. thank you..

[SimGuruMaaike]

Thank you for the report @REQSJ and @Brucybaby790. We're investigating this. 

[ChanonPongpanich]

Why am I getting "Earn More Simoleons!" message when trying to change room size (and not able to change it) after this update? 

[electrofettish]

One issue I’ve noticed so far since the update is now I can’t change the size of my rooms even though I’ve bought the lot for it to get bigger. Seems I can do any kind of adjustments really.