February 2020 - last edited March
Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S9+
OS Version 10
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003444134845
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The Heirloom box isn't showing the collection anymore.
What do you expect to see? The Heirloom collections show up.
Connection Type Wifi
Please select your region Europe
Country The Netherlands
Additional feedback The box just jumps instead of open the collection. - After getting your very first Heirloom you're being asked to place this case, but for what if it won't show the collection?
Solved! Go to Solution.