August 2018
@Phantomlover1717 I contacted EA game about this issue on friday. The gave me some advices (remove the app, download it again, download last version of the Ios on my phone) but nothing changed.
I just sent another email to inform them that the problem is not fix... I will let you know when I have a reply
Thanks for your help
August 2018
I contacted EA over 2 weeks ago with the problem and they were aware of it. As of now I haven’t heard anything back and still cannot get on.
August 2018
Same for me... No answer and still impossible to connect and play.
So frustrating!
August 2018
I'm having the same problem too
It started after I connected my game to Facebook and loaded it on my android phone to get the achievements. When I loaded the game back to my iPad, it kept asking for an update.
I think there's a discrepancy between the android version number and the ios one.
Please fix it soon.. I want to play on my iPad
August 2018
Same issue started for me today, too. I’d been playing for days on my iPad with no problems. I installed, opened, and loaded my saved game (via Facebook connect) on my Android phone and it was so small, I played a couple minutes and shut it down. Went to play again on my iPad and immediately got stuck in the “Please update” but no update available loop. I killed the game and restarted, uninstalled and reinstalled, restarted the iPad, refreshed the App Store updates page so many times. Nothing worked. I could get into the game after reinstalling, but as soon as I reconnected to Facebook and went to load my saved game (good game, level 20), it popped back into the update prompt preventing me from playing.
i actually did get a callback on my ticket from EA... but, the call disconnected while on hold with TWO different techs. And neither called back. I received an email saying “no response received” but it wasn’t an email I could reply to. Believe me, I tried. Very, very frustrating!
August 2018
August 2018
i have the same problem. Reported it to EA using the link given by Mai. They replied with canned message and advised me to post in the forum. Im missing a lot of progress because of these bugs/glitches. Summer Throwdown League will end soon. Giving us Simoleons or SimCash will not fix the trouble. I guess thats the reason why a lot of Sims Mobile players are quiting.
August 2018
August 2018
no don't think the issue comes from that, for month I'm used to play on both without any problem
August 2018
Player ID:100402776213
case #:42815973
I’m having the same issue. The game plays and advances normally on Android but I’m trying to load my game to my iPhone and its demanding an update. I have been in contact with EA games assistant via email and they suggest that this is a bug with the game not the app itself.