- last edited
Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPhone 11 Pro Max
OS Version 13.2.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003861976590
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By watching ads
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country United States
I just updated The Sims Mobile on my iPhone A couple hours ago and now when I try to watch an ad, either at my mailbox or for extra rewards when an event is completed, my game freezes and I have to force close and re-enter. I am on iOS 13.2.3.
I have a screen record but it won’t let me attach it here. But if I click on the little play button at a mailbox, it still pops up to say watch ad or cancel. But when I say watch ad, it immediately freezes with the normal sims scene.