Help us improve Answers HQ! Take Survey No, Thanks

[Fixed?] Game freezes when watching ads

by MaggieTSM
Reply

Original Post

Highlighted

[Fixed?] Game freezes when watching ads

[ Edited ]
★★★★ Novice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPhone 11 Pro Max
OS Version 13.2.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003861976590
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By watching ads
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

I just updated The Sims Mobile on my iPhone A couple hours ago and now when I try to watch an ad, either at my mailbox or for extra rewards when an event is completed, my game freezes and I have to force close and re-enter. I am on iOS 13.2.3. 

Message 1 of 14 (678 Views)
Highlighted

Re: Game freezes when watching ads

EA Live QV Team

@MaggieTSM Sorry to hear this! Does it freeze before it starts an ad?

If not, can you share a screenshot of the ad?

Message 2 of 14 (655 Views)
Highlighted

Re: Game freezes when watching ads

★★★★ Novice

I have a screen record but it won’t let me attach it here. But if I click on the little play button at a mailbox, it still pops up to say watch ad or cancel. But when I say watch ad, it immediately freezes with the normal sims scene. 

Message 3 of 14 (649 Views)
Highlighted

Re: Game freezes when watching ads

★★ Newbie
iPhone 8plus over data. Same problem with ads over updating. I’ve lost several rewards And quest progression over the problem.
Message 4 of 14 (641 Views)
Highlighted

Re: Game freezes when watching ads

@MaggieTSM do you maybe have a YouTube account where you could upload the video to?

-----  

do not work for EA

 

Signature.png

Follow me on Twitter

Message 5 of 14 (634 Views)
Highlighted

Re: Game freezes when watching ads

★★★★ Novice

Could I send it on twitter?

Message 6 of 14 (626 Views)
Highlighted

Re: Game freezes when watching ads

[ Edited ]

If that will work, yes.

 

-----  

do not work for EA

 

Signature.png

Follow me on Twitter

Message 7 of 14 (604 Views)
Highlighted

Re: [Open] Game freezes when watching ads

EA Live QV Team

@MaggieTSM @mellengle can you please check if you're still experiencing this freeze now Standard smile 

Message 8 of 14 (599 Views)
Highlighted

Re: [Open] Game freezes when watching ads

★★★★ Novice

it’s working now! Thank you!!

Message 9 of 14 (588 Views)
Highlighted

Re: [Open] Game freezes when watching ads

EA Live QV Team

@MaggieTSM thanks for confirming! 

Message 10 of 14 (571 Views)
Twitter Stream