Re: [Open] Game freeze when trying to style with Izzy Creations

by ailurokat
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Original Post

Re: BUG: Screen freezing whenever I go to Izzy Collection [customize sim page]

[ Edited ]
★ Apprentice
No everyone is saying they were told to come here, the first time I sent a bug message the customer service told me the same but this time I didn’t get a reply 🤷🏽‍♀️. It’s awful😞
Message 21 of 56 (1,379 Views)

Re: [Open] Game freeze when trying to style with Izzy Creations

★★★ Novice
Yes it shuts the game down. I have reported it twice and received confirmation numbers for follow up. I did spend money in the past on Izzy’s gems but I won’t again until you get the glitch resolved. I was told to delete and reinstall the app, and I did that. Izzy’s still did not work. I do see many other players that Izzy’s works fine thou, because I see other sims with new Izzy’s fashions that I cannot receive. This issue started for me after trying to delete all the duplicate outfits for new fashion gems. To many diluplicates.
Message 22 of 56 (1,300 Views)

Re: BUG: Screen freezing whenever I go to Izzy Collection [customize sim page]

★★★★★ Newbie
I'm still getting this it been weeks now. I'm so tried of it. It makes me mad. I keep asking them when They will fix it and they just say working on it.
Message 23 of 56 (1,283 Views)

Re: BUG: Screen freezing whenever I go to Izzy Collection [customize sim page]

★ Apprentice

 This is still happening to me too. I sent a ticket to technical support just now. I guess we’ll see what they say in approximately 72 hours. 😟

Message 24 of 56 (1,240 Views)

Re: [Open] Game freeze when trying to style with Izzy Creations

★ Apprentice
Just received this from EA:
My name is Brooke and I am with the Specialist team here at EA Help. I've received a case that was escalated on your behalf regarding The Sims Mobile, and I want you to know you are in good hands! It looks like your issue is on Apple iPhone where Izzy creations crashes. I know how painful that can be, so let's see what we can do to get it sorted out.

I understand Izzy creations is still crashing in the game. I do have the option to roll the game back to 5/13. This is what we need to do for the error. Please let me know if you would like to proceed. If you do not want to proceed we don't have any other options at this time.

Thank you for all your time and patience. I look forward to yo
Message 25 of 56 (1,176 Views)

Re: [Open] Game freeze when trying to style with Izzy Creations

★ Apprentice

Does EA really think that rolling back 5 weeks is acceptable? Half of my game would be gone. I'm beyond sad at this response. 

Message 26 of 56 (1,176 Views)

Re: [Open] Game freeze when trying to style with Izzy Creations

★★ Apprentice

@Cindytg they offered me the same. It’s unacceptable. I said no and the next email said: “then you will just have to wait for an update that will fix it” so here’s to hoping that’s soon😐They have rolled out 2 updates since this started for me....

Message 27 of 56 (1,143 Views)

Re: [Open] Game freeze when trying to style with Izzy Creations

★★ Apprentice

I saw on reddit that someone was told there were no plans to fix this issue- and I believe it after all of these updates that prioritize buggy new features over fixing this existing bug. It pretty much makes everything social completely worthless- the whole point of stickers and everything is fashion gems and what good are those if you can’t spend them?

 

At this point I would be fine with them wiping out my Izzy collection and starting anew, because at least I would be able to create and wear something interesting instead of sitting around twiddling my thumbs. 

 

I was floored by how incredibly unhelpful and clueless the tech support was so I do not recommend opening a case on this issue unless you want to raise your blood pressure, heh. I asked before they offered this roll back “fix”, which is pretty insulting and not a fix at all. Not sure why they can’t just stop making more problems and start fixing the big ones that exist. 

Message 28 of 56 (1,135 Views)

Re: [Open] Game freeze when trying to style with Izzy Creations

★ Apprentice
It looks like the folks at Reddit might be correct since rollback seems to be the accepted option. In my reply where I also refused a roll back, I also requested that they remove all my Izzy "creations" to see if that would help. I have yet to get a reply to that, but I'll post here when I do.
Message 29 of 56 (1,124 Views)

Re: [Open] Game freeze when trying to style with Izzy Creations

★★ Apprentice

@ailurokat Well said! I agree about wiping the Izzy stuff out, but I wouldn’t want to lose the stuff I paid for in the game.... I never used real money on Izzy and I know my CAS is NOT full, because the problem started after deleting 2-3 duplicates..... I refuse to roll back! I have faith they will figure it out!...

 

lol look at this funny new glitch, when promoting a sim 😂 lol

Message 30 of 56 (1,100 Views)