April 2018 - last edited April 2018
Hi everyone,
Thanks for letting us know about this. Could you let us know if this is happening with all the ads for you, or with some of them?
If it doesn't happen every time, do you remember the ads you had the problem with?
Does the app close before or after watching the video?
Also, could you share your player ID with us?: https://answers.ea.com/t5/Game-Information/Guide-How-to-find-your-player-ID-in-The-Sims-Mobile/td-p/...
Thanks again!
-Mai
April 2018
April 2018
Thank you all for the device information! Could you please also post your PIDs, you can find this in settings > help & about > about (13 numbers). This will help our investigation into this
April 2018 - last edited April 2018
April 2018
April 2018
April 2018 - last edited April 2018
April 2018
April 2018 - last edited April 2018