Re: Game crashes when watching ads

by GracieSeven
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Original Post

Re: Game crashes when watching ads

Hero

@JERussell6 @breza0o @renbar152 @GracieSeven @tperkz4 

 

This issue should be fixed with the Holiday Celebration update:

 

  • Fixed some game freezes/crashes after watching certain Ads

Can you please tell us if you can now watch ads without your game app crashing?


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 No trabajo en EA.    

Message 21 of 34 (1,102 Views)

Re: Game crashes when watching ads

★★★ Newbie

Mine started crashing like this once I updated to the one mentioned. Once a task is finished, or I click on the mailbox to play an ad, all status bars, dropdown menus, icons, etc. disappear from the screen and are no longer able to be accessed. All I can do is watch whatever my sims are doing, but nothing happens when I click on them or their surrounding objects. The only way to fix it is force the app to close, and re-open it. It happens every single time I press a button to play an ad, before it's even able to load to show any ads

Message 22 of 34 (1,049 Views)

Re: [Open] - Game crashes when watching ads

★★★ Newbie

I’ve watched atleast 3 diff ads of different games and it crashes instead of giving me any rewards 

Message 23 of 34 (1,047 Views)

Re: [Open] - Game crashes when watching ads

Hero

@Downwiththebad @angqqq333 

 

What kind of device do you use, model and OS version?

 

Were you able to see who the ad provider is?

 

In what country are you?


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 No trabajo en EA.    

Message 24 of 34 (1,022 Views)

Re: [Open] - Game crashes when watching ads

★★★ Newbie

@SalixCat wrote:

@Downwiththebad @angqqq333 

 

What kind of device do you use, model and OS version?

 

Were you able to see who the ad provider is?

 

In what country are you?


iphone 7 , most current os version, no it was multiple different ones. The US 

Message 25 of 34 (1,011 Views)

Re: Game crashes when watching ads

★★ Guide

@SalixCat Sorry for the late reply. So far I haven’t experienced any crashes. Thank you for the update.

Message 26 of 34 (1,005 Views)

Re: Game crashes when watching ads

★★ Apprentice

I’m in the UK, using an iPad and this ad (Homescapes) crashes my game very frequently too. Please EA team could you look into this. It’s very frustrating as I have to turn my iPad off and on again every time it happens to get it to work again.

Message 27 of 34 (847 Views)

Re: Game crashes when watching ads

Community Manager (retired)

Hey @catvocals! Can you send me your player id to look into the crashes? Also what iPad model and iOs do you use? Thanks!

Message 28 of 34 (810 Views)

Re: Game crashes when watching ads

★ Guide
@EA_DragonsEye Hi there!
I watched a Homescape today and it didn’t crash or freeze my game Standard smile
Message 29 of 34 (726 Views)

Re: [Open] - Game crashes when watching ads

★ Novice

Game crashes after ads for this game. It often takes me to the App Store with the first press of the x in top right, then “returns” me to the game, usually to opening screen but even when it returns me to the game it freezes, and I receive no reward.  This has happened 4/5 times (and is the only ad I’m being offered).

 

device: iPhone SE

IOS 14.4.2

region North America

country Canada 

 

I have a second photo taken a minute later of the frozen screen 

Message 30 of 34 (686 Views)