December 2020
@JERussell6 @breza0o @renbar152 @GracieSeven @tperkz4
This issue should be fixed with the Holiday Celebration update:
Can you please tell us if you can now watch ads without your game app crashing?
December 2020
Mine started crashing like this once I updated to the one mentioned. Once a task is finished, or I click on the mailbox to play an ad, all status bars, dropdown menus, icons, etc. disappear from the screen and are no longer able to be accessed. All I can do is watch whatever my sims are doing, but nothing happens when I click on them or their surrounding objects. The only way to fix it is force the app to close, and re-open it. It happens every single time I press a button to play an ad, before it's even able to load to show any ads
December 2020
I’ve watched atleast 3 diff ads of different games and it crashes instead of giving me any rewards
December 2020
What kind of device do you use, model and OS version?
Were you able to see who the ad provider is?
In what country are you?
December 2020
@SalixCat wrote:
What kind of device do you use, model and OS version?
Were you able to see who the ad provider is?
In what country are you?
iphone 7 , most current os version, no it was multiple different ones. The US
December 2020
@SalixCat Sorry for the late reply. So far I haven’t experienced any crashes. Thank you for the update.
April 2021
I’m in the UK, using an iPad and this ad (Homescapes) crashes my game very frequently too. Please EA team could you look into this. It’s very frustrating as I have to turn my iPad off and on again every time it happens to get it to work again.
April 2021
Hey @catvocals! Can you send me your player id to look into the crashes? Also what iPad model and iOs do you use? Thanks!
April 2021
April 2021
Game crashes after ads for this game. It often takes me to the App Store with the first press of the x in top right, then “returns” me to the game, usually to opening screen but even when it returns me to the game it freezes, and I receive no reward. This has happened 4/5 times (and is the only ad I’m being offered).
device: iPhone SE
IOS 14.4.2
region North America
country Canada
I have a second photo taken a minute later of the frozen screen