[Fixed] Color of sweater changed

by janebear13
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Original Post

Accepted Solution

[Fixed] Color of sweater changed

[ Edited ]
★ Apprentice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8
OS Version 11.1.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Check to see if the color has changed in CAS
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States
Additional feedback

A couple of months ago, I reported that this sweater randomly changed color. You guys fixed it and it was back to its normal color. But the color changed once again. The tanish brown color is the original color, not the white. 

Message 1 of 11 (1,060 Views)

Accepted Solution

Re: [Open] Color of sweater changed

Hero

@janebear13 

This jacket is now unlocked in seven different colour swatches including the original from Harvestfest.

 

SmartSelect_20190501-121353_The Sims.jpg


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Message 11 of 11 (998 Views)

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Re: Color of sweater randomly changed

Does this change happen right after you change it back? Or is the tan one not available at all?


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Message 2 of 11 (1,020 Views)

Re: Color of sweater randomly changed

Hero

Colour swatches for this item were changed in one of the updates after Harvestfest. The closest to the original first choice is this one:

 

Harvestfest jacket.jpg

 

 


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Message 3 of 11 (1,015 Views)

Re: Color of sweater randomly changed

Hero

@janebear13  you're right about how it was temporarily changed back to Harvestfest colour swatches and then again to these colours. 


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Message 4 of 11 (1,005 Views)

Re: Color of sweater randomly changed

★ Apprentice
The tan is not available at all
Message 5 of 11 (997 Views)

Re: Color of sweater randomly changed

★ Apprentice
Does that mean that these color swatches are now permanent?
Message 6 of 11 (996 Views)

Re: Color of sweater randomly changed

Hero

I'm not sure. Seeing they were changed back once it might mean they'll change again, but to be honest, I wouldn't know. 

 


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Message 7 of 11 (987 Views)

Re: Color of sweater randomly changed

@janebear13 could you check the colors again? We just had an update that overhauled CAS, hopefully, it's an instant fix for your issue as well. 


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Message 8 of 11 (955 Views)

Re: Color of sweater randomly changed

★ Apprentice

@Phantomlover1717  Unfortunately, the sweater is still not in its original color. I also noticed that the app is a bit slow when going to CAS and exiting CAS as well. 

Message 9 of 11 (936 Views)

Re: [Open] Color of sweater changed

★★ Apprentice
This first happened with the Baby Ariel update. Then changed it to other swatches (still not original) with the early January Patch. With the Valentine's event it got changed back to the White again. I Haven't seen the original swatches since early December.

In addition to this. The Valentine Tux swatches has also been changed with this Fashionista patch.
Message 10 of 11 (912 Views)
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