September 2019
Huawei Y6 2019
Android 9
Yes every time
Google play
Been fine before the latest update. Long time player
September 2019
September 2019 - last edited September 2019 by EA_Mai
We are still working on this! Please see these tweets for the latest update:
https://twitter.com/TheSimsMobile/status/1174234374235140096
https://twitter.com/SimGuruIlya/status/1174199981059858433
Edited by EA_Mai: Marking this post as solution so it shows up on top (for visibility) - we are not considering this fixed yet
September 2019 - last edited September 2019
Adding to that ^, thanks everyone for sharing those details with us! <3
We don't need more information for now
September 2019
Huawei honor 7s
Android 8.1.0
I open it and get the new blue ea screen. My Google gamer tag pops up and the top then black screen with the game sounds in the background.
It has always worked fine before this update.
I got from Google play store and always update through the play store.i updated the day it was released and have Missed out on the new event ☹️
Thank you .
September 2019
September 2019 - last edited September 2019
@SimGuruMaaike Thank you for the update.
September 2019
So, I need to know...What's going to happen with the Wumples quests (items and gems) that we're ALSO missing out on, on top of the Showdown rewards and gems?? Once this is fixed, will we be compensated, given the chance to earn them somehow, or something? Because I just saw the new items (skirt, necklace, and gems) and I'm seriously CRINGING HARD at all the stuff I'm missing out on that I would otherwise 100% have if this black screen bug hadn't happened.
I'm one of those ridiculous gamers who completes EVERY SINGLE EVENT and gets ALL the rewards. This is killing me. I just want to know what will happen in regards to this once the issue is fixed--any sort of answer would be greatly appreciated.
September 2019
Yeah, there's surely going to be something they will do for us because it's been so long now, should have been sorted days ago. I don't even have words for how angry my girlfriend is about this bug lol