September 2019
Yeah like I said its LITERALLY identical problem. Pressing on the screen will make noises as if its working in the background but absolutely no visuals apart from a 2 second loading screen. Wtf are they doing about this, if anything??? My girlfriend has spent money on this game and keeps banging on about something about shes lost out on 20 days? All i know is she's not happy lol
September 2019
September 2019
September 2019
I read the reviews on the app in Google Play and seems like a lot of other people are having this dreaded black screen issue--not only the few on this post. I keep opening the app every few hours hoping for a miracle, but no such luck yet.
September 2019
I have the exact same problem since I updated Friday. It shows the new blue ea screen then my name pops up at the top and black screen.i also hear sounds and was able to tap the bottom left corner and finish my events .I keep reinstalling it and checking for updates to see if it had been resolved but nothing. I tried on a Huawei tablet and Huawei honor phone and both have same issue
September 2019
@EA_DragonsEye wrote:
Hi all!
We are investigating this, @ValeinaRaiden @judylt @diggaduz could you provide what devices are you playing from?
@stacyrebecca and everyone who hasn't given the information yet,
What is the make and model of the devices you have this issue on?
September 2019
September 2019
September 2019
By the way, everyone, still no word from the EA specialists after the case was elevated by EA support. I was basically told not to touch the case until THEY contact me. So, besides this post and the Sims Mobile FB community, my hands are literally tied.
September 2019 - last edited September 2019
*Marked as solution for visibility - we are not considering this fixed*
Hey everyone,
Thanks for letting us know about this! We are still looking into it, would you mind answering a few questions to help us with our investigation? It would be very helpful!
If you would prefer not to share these details publicly, please, send @EA_Lanna a direct message
Thank you!
-Mai