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[Fixed] - Black Screen After Sep 11th update

by CrimesForCandy
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Original Post

Re: Game Won't Load After Update.

★ Apprentice
@ValeinaRaiden Me, too!! I'm so insanely frustrated. I went and created a post in the Bug section, as Phantomlover1717 said to do. THREE days without being able to play now! EA Support said they escalated my Case to their specialists, so who knows how much longer it'll be. This has all been super disheartening and it's making me reconsider spending any more money on the game in the future. I feel this is the type of issue that should immediately take precedence over any other bug issue because this is actually preventing us from playing altogether. It's not just some little thing.
Message 11 of 54 (317 Views)

Re: Black Screen After New Update.

★ Apprentice
@EA_DragonsEye That's good to know! Finally, some sort of acknowledgement or feedback that it's being looked into! Thank you. I can't speak for everyone else, but I personally am getting desperate. I hope there will be some sort of compensation, as we've missed out on fashion gems by not being able to attend parties (4 parties for me so far, which makes 16 gems), missed out on stickers, and missed out on two days worth of work towards the event rewards (so far)--which is already hard enough to complete with the time allotted, let alone with even LESS time.

I'm not one to demand anything. However, this has caused a significant setback that cannot be simply made up in this case. I'm a competitive gamer, and I work hard for my fashion gems daily and sticker contest. Otherwise, I wouldn't be in such a frenzy over this situation.
Message 12 of 54 (386 Views)

Re: Black Screen After New Update.

★★★★ Novice

Yeah I've honestly had enough of hearing it from my girlfriend at this point lol. Something needs to be done about this because like you say there's rewards being lost and various others costs to not being able to play for this amount of time. Wish they never updated the damn game.

Message 13 of 54 (360 Views)

Re: Black Screen After New Update.

★★★★ Novice

acer iconia one 10

Message 14 of 54 (359 Views)

Re: Black Screen After New Update.

★ Apprentice
@diggaduz Can she hear the game sounds when this happens? Have her open the app with the volume all the way up, does she hear that initial log in little music bit then sounds of Sims chattering, doors opening/closing and birds chirping? Because I do. So, I'm pretty sure it's logging me in, there are just no visuals.
Message 15 of 54 (341 Views)

Re: Black Screen After New Update.

★ Apprentice
@ValeinaRaiden Can you hear sounds, too, after the screen goes black?
Message 16 of 54 (378 Views)

Re: Game Won't Load After Update.

[ Edited ]
★★★★ Novice

@CrimesForCandyI know, it saddens me as well, also most troubleshooting issues request ID, how can I see it if I cannot launch the game? Devil

Message 17 of 54 (294 Views)

Re: Black Screen After New Update.

★★★★ Novice
@EA_DragonsEye Thanks for replying. My device is Xiaomi Redmi 6. The game worked really well up until the new update.
Message 18 of 54 (363 Views)

Re: Black Screen After New Update.

★★★★ Novice
@CrimesForCandy No, I hear nothing. I am worried about my progress being lost as well.
Message 19 of 54 (356 Views)

Re: Black Screen After New Update.

★★★★ Novice

Same with me. Have uninstalled and reinstalled and worried about losing progress too. I'm playing on a Huawei Y6 2019 model

Message 20 of 54 (329 Views)
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