Help us improve Answers HQ! Take Survey No, Thanks

Re: Graphics Quality Poor/pixelated on Android Samsung S10 Plus

by azzajk29
Reply

Original Post

Re: Graphics Quality Poor/pixelated on Android Samsung S10 Plus

★★★★★ Novice

Restarting phone doesn't help. Graphics are really bad.

 

Samsung s10 plus android Pie latest version.

Message 10 of 82 (494 Views)

Re: Graphics Quality Poor/pixelated on Android Samsung S10 Plus

★★★★★ Novice
@SimGuruMaaike I'm sure the rug isn't supposed to be that pixelated it was clear and crisp before, everything is jagged and rough. Character models clothes are pixelated cant make out faces without having to zoom really far in.
Message 11 of 82 (477 Views)

Re: Graphics Quality Poor/pixelated on Android Samsung S10 Plus

EA Live QV Team

@azzajk29 Thanks for the picture, was just able to reproduce this here on the same device type, we're investigating what is going on here Standard smile 

Message 12 of 82 (456 Views)

Re: Graphics Quality Poor/pixelated on Android Samsung S10 Plus

★★★★★ Novice
@SimGuruMaaike Please let me know the results 👍🏻
Message 13 of 82 (454 Views)

Re: Bad Graphic Quality

[ Edited ]
★★ Guide

Really sorry for the intrusion 👀

Currently I am also using a Huawei Mate 20 Lite and I can say that after the update some compatibility problem (yaaay) have been fixed.

For example now I can see the shadow on the floor (objects shadows and sims shadows) 

I'm not receiving anymore that "sorry, can't recognize the phone you are using" message when launching the App for the first time...

 

 

But graphic is still not good, need to be improved, actually the game looks so jagged and uneven.

 

Example: look at here, furniture and shadows 

I can't stand this pixelated/zigzag effect everything looks ugly Frown

190801_172532.jpg

 


Or here, in the game there are a lot of blurred-textures objects:

 

20190801_180827.jpg

0190801_180840.jpg

So it still need to be improved a little more

 

Another thing I can say for now that still is not working properly for sure are the notifications from the game, I didn't received not even one.

 

Thanks for the work done, great job but please improve a little more how the game run on this device, you are doing great. ❤️

Message 14 of 82 (506 Views)
Highlighted

Re: Graphics Quality Poor/pixelated on Android Samsung S10 Plus

★★★★★ Novice
@SimGuruMaaike any updates to the problem please? regards
Message 15 of 82 (436 Views)

Re: Bad Graphic Quality

★★★★ Novice

I am playing on a Samsung A tablet.  After last night's update my graphics are also pixelated.  

Message 16 of 82 (453 Views)

Re: Bad Graphic Quality

EA Live QV Team

[Marking this post as solution for visibility - we are not considering this fixed]

 

Thank you all for the reports! We are investigating this issue.

 

We're still collecting device information for this issue. If you've noticed the graphics quality has decreased in the newest update compared to before, please post the device you're playing the game on, this will help our investigation. 

Message 17 of 82 (1,526 Views)

Re: Graphics Quality Poor/pixelated on Android Samsung S10 Plus

EA Live QV Team

@azzajk29 we're investigating this, once we have an update I will let you know. 

Message 18 of 82 (399 Views)

Re: Bad Graphic Quality

Message 19 of 82 (373 Views)
sims-four-characters

Is someone not playing nice?

This game should be fun and fair! If you see someone breaking the rules, you can report them.

Report a player

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help