I can't update & download the game

[shadowmitten]

I am also having this issue. I have tried everything Google recommends, but it appears to be the new update. I have a Google Pixel 3 and Android 12. I was unable to install the update, and I tried uninstalling the game and reinstalling, and now I cannot even reinstall the game itself.

Please fix this issue, I have been a player for almost 2 years and would be so sad to loose this game.

[shadowmitten]

@thecakeisaLIE82 I wouldn't recommend uninstalling, I did that and now I cannot reinstall the game.

[thecakeisaLIE82]

@shadowmitten Thanks for the warning! Sadly, you're not the only one who tried the same thing and now they're in the same boat. I really hope they get this figured out quick, for everyone's sake. I'm watching this thread closely, just waiting for SalixCat to come on and say "ok, it's fixed!"

[Zeidbop]

I am also having the same problem. I have a Pixel 5 on Android 12.

I couldn't update the app, followed the Google Play troubleshooting tips and uninstalled the app (bad move) and now cannot reinstall it. 

Please fix this! 

Thanks 

[alienelectricity]

It is so infuriating that the developers have not even acknowledged the problem or given any official statement on Social Media regarding Android 12 users not being able to update or install the game!! ACKNOWLEDGE THE ISSUE!

[dalportodev]

@alienelectricityLets play Sims 4 on MS gamepass instead lol

[EA_Cade]

Hey everyone!

This is under investigation by the Sims Mobile team at the moment, I'll post any updates I get in this thread.

[alienelectricity]

Thank you for finally acknowledging the issue. Please tell the Sims Mobile team to make some sort of statement on their social media as there are a lot of frustrated people who can't update or install the game.

[tran0328]

This exact same issue happened to me, and unfortunately I tried uninstalling like all here.

[SalixCat]

Thanks for the information @EA_Cade 

@tran0328 @Rickleeguy @MarcelRicardo97 @alienelectricity @Rickleeguy @thecakeisaLIE82 @noxiousserpent88 @dalportodev and everyone else on this thread, Ive just got a small update on my Android device. Have you also got this?  I'm told this is a fix for the Install issue that Android 12 users are facing.