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[Fixed] Always the same ad

by Hretha
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Original Post

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Accepted Solution

[Fixed] Always the same ad

[ Edited ]
★★★★ Apprentice

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Lenovo Tab 4,
OS Version Oreo 8.1.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002973262766
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure... open ads.
What do you expect to see? A variety of Ads, not just 1.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

When I click on the mailbox, I'm only getting ads for 1 app... Matchington Mansion.  There are 2 or 3 ads for this app, but all of the ads are for Matchington Mansion.  This has been happening for at least 2 weeks. Not sure if this is a bug?

Message 1 of 9 (474 Views)

Accepted Solution
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Re: [Open] Always the same ad

★★★★ Apprentice

Well, something changed yesterday... I got 1 ad that was different yesterday. Tonight, all the ads are different again. Don't know what happened, but it seems to be working as intended again.. .thanks your help!

 

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Message 9 of 9 (242 Views)

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Re: Only 1 ad, over and over

[ Edited ]
★★ Guide

It might be your usage sharing, @Hretha . 

 

TO DISABLE

 

  • Open menu and select settings at the bottom

 

  • Scroll down and select Disable Usage Sharing

          2.jpeg

 

 

  • Select Disable 

         1.jpeg

 

You can always enable this at the end.

Message 2 of 9 (442 Views)
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Re: Only 1 ad, over and over

[ Edited ]
★★★★ Apprentice

I just changed it; I'll have to wait til an ad pops up to see if that did the trick... thank you!

 

Edit: No change, same ad...

Message 3 of 9 (396 Views)
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Re: Only 1 ad, over and over

EA Live QV Team

Its been a few days, is this still happening for you? 

Message 4 of 9 (354 Views)
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Re: Only 1 ad, over and over

[ Edited ]
★★★★ Apprentice

Yes, it's still happening... this is the only ad I've seen for quite a few weeks.

 

Message 5 of 9 (339 Views)
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Re: Only 1 ad, over and over

EA Live QV Team

Can you show me a screenshot of the ad you see? 

Message 6 of 9 (304 Views)
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Re: Only 1 ad, over and over

★★★★ Apprentice
As soon as ads show up again, I'll grab a screenshot. I can tell you there are 2 or 3 versions of the ad, but they are all Matchington Mansion.
Message 7 of 9 (287 Views)
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Re: [Open] Always the same ad

★★★★ Apprentice

I've attached a pic of the ad I'm seeing.... thanks!

Message 8 of 9 (271 Views)
Highlighted

Re: [Open] Always the same ad

★★★★ Apprentice

Well, something changed yesterday... I got 1 ad that was different yesterday. Tonight, all the ads are different again. Don't know what happened, but it seems to be working as intended again.. .thanks your help!

 

Message 9 of 9 (243 Views)
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