Festival ticket [ Edited ]

[tubidikderler]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) İphone 11
OS Version 15
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? examination
What do you expect to see?
Connection Type Wifi
Please select your region Asia
Country Türkiye

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My player ID is  *snip* and last week I bought a festival ticket from appstore for 89,99 turkish liras. Money did deducted from my bank account and the bill has sent to me but when I play the game there is not a difference and ı can’t see or use the ticket in game. There is only 6 days left for the festival so ı am really concerned. I would really appreciate your help.

EDIT by EA_Jason: Removed personal information. 

[EA_DragonsEye]

Hi! Have you contacted support for this? If so DM me your player id and case number if not, once you make a ticket please send me the case number so I can follow up on it! 

In order to contact customer service you need to go to the arrow in the right, settings>help that will open a page choose "Contact us" and then select "Missing content" and then "Never received content"