Failed to receive apex pack on level up

by Mattmac240000
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Original Post

Failed to receive apex pack on level up

★★★ Newbie

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? Mattmac2400
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. After a game while getting a level up
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Receiving my level up
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 6
When did this happen? (dd.mm.yy hh:mm) 02.06.20
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? It fails to give me the apex pack on level up
What should be happening instead? I should be getting the apex pack
Steps: How can we find the bug ourselves? I have no idea

I had told my friends about this and one of them actually told me I wasn’t the first to say that I was robbed of an apex pack on level up

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