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Failed to get token - Hard shutdown

by Old_Blind_Turtle

Original Post


Failed to get token - Hard shutdown

Product: Apex Legends
Please specify your platform model. PC
AMD or Nvidia Model Number GT 1030
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Funky_Turtlebot
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Exiting match screen.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Clicking the exit match button
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Random, it's triggered by the invite of current teammate when exiting game (if you have accept invites from previous teammate disabled)
When did this happen? ( hh:mm)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? If you receive an invite from someone on your current squad right as you exit the match. You then get a "failed to get token" message and cannot exit game, or re-enter game. You must hard shutdown the r5apex.exe from your task manager.
What should be happening instead? I have the option turned off to receive invites from previous squads. However this does not seem to work if the invite happens prior to match ending.
Steps: How can we find the bug ourselves? Repeat the process. Have one player with "receive invite from previous squad mate" disabled then after squad is eliminated and you are attempting to exit have a squad mate send an invite. As you do not qualify as a "previous" squad mate this is where the error occurs I believe.

Have had to hard shutdown the r5apex.exe from task manager multiple times after receiving an invite from current squad mate while I am exiting the match.

As I have the option to receive invites turned off, I should not even be able to get this invite. However it seems since the match is still active the squad mate does not qualify as a "previous squad mate" This could be the cause of the "failed to get token"message and the game not being able to be exited/entered, thus requiring a hard shutdown and restart.

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