Failed To Get Token from Origin won't let me quit game

[MrVideoFreak_YT]

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number 6GB NVIDIA GEFORCE RTX 2060
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? MrVideoFreak_YT
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? NA
Which Legends were your squad mates using (if applicable)? NA
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. NA
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. About to leave the match but then got a "Failed To Get Token From Origin" error
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 10/11/2020 23:23 - UK Time
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? The game won't let you retry or let you quit the game
What should be happening instead? Letting me quit the game
Steps: How can we find the bug ourselves? Unknown.

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Video of what is happening when I try to leave the game or retry connection: https://youtu.be/wS1R0WkIhU0

[EA_David · Accepted solution]

@PrizmYT Hey, it looks like you were hit by a big but fortunately short-lived outage which affected Steam players during the time you're reporting. Fortunately it's been addressed now and you should be able to play as normal.

[EA_Kent]

Hi @MrVideoFreak_YT, 

Would you mind if we try out some troubleshooting steps to see if we can help stop this from happening? A good place to start off would be with the basic connectivity steps over at the EA Help website. If you're still having the same issues after that check out the PC-specific steps as well. 

Let me know if you're still running into this same error message after that. Thanks!

/Kent

[MrVideoFreak_YT]

@EA_Kent When I got the error, my friends also got the error. They were playing their own matches and all got kicked for the same reason.

[EA_Kent]

@MrVideoFreak_YT 

Ah, I see. This sounds like it might be related to an issue we've been tracking for some time. When you've got the chance would you mind adding your details to the following thread? 

https://answers.ea.com/t5/Bug-Reports/Server-side-disconnect-failed-reconnect-twice-Penalty-upon/td-...

Thanks!

/KEnt

[PrizmYT]

I just got this issue, I was leaving a game of Arenas and there was an error code saying Failed to get token from origin, I couldn't exit the game until I went into task manager and ended the task. Now when I open the game, I cant even get to the start screen, it loads forever

[EA_David · Accepted solution]

@PrizmYT Hey, it looks like you were hit by a big but fortunately short-lived outage which affected Steam players during the time you're reporting. Fortunately it's been addressed now and you should be able to play as normal.

[PrizmYT]

i realized that and felt dumb fir troubleshooting fir so long. Thank you though