October 2020
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Facebook linking
OS Version iPhone 7 iOS 14.0.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 831-667-648
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug According to the last update, Facebook Linking is available again. However, I cannot switch my account from Android to iOS. When I try Facebook linking, it says "an unexpected error occurred while linking account". I also completed the tutorial and tried again but nothing changed.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Turkey
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/236346/scheduled-update-10-01-2020#latest
This update enables an account to be linked across devices and platforms.
Solved! Go to Solution.
October 2020
Hi @serhatvilla7 and thanks for reporting this.
It looks like your account is already linked to both iOS and Android so you cannot link it to a second GameCenter account.
October 2020
I have a similar issue, long story short I re-downloaded the app last night. Signed in reconnected to my account through Facebook and it restarted, only to have it say ErrorCode 9. I clicked contact us talked to support and did everything they suggested and can't get past the issue. Even deleted and reinstalled the app didn't work.
October 2020
I also talked to support and after deleted and reinstalled the app but nothing has changed.
October 2020
I think I'll wait for another update, because I'm doing research and this apparently causing problems ☹
October 2020
Hi @serhatvilla7 and thanks for reporting this.
It looks like your account is already linked to both iOS and Android so you cannot link it to a second GameCenter account.
October 2020
October 2020
@QuimSWGoH Thank you very much for the long answer. You must have spent so much time to answer my question, I really appreciate it. I will try what you suggest.
October 2020 - last edited October 2020
@serhatvilla7 I can confirm that the method that I explained works, because I got link an account to Game Center when already was linked to Google Play and Game Center at same time, so now is linked to 3 sites at same time. The only problem was that if you have the new mail connected to Game Center before link the account to the guest account and, by error, you connect to the game, also if you almost not started the tutorial, if you only saw the "Have an account?" button but you forced to close the game just after it, it seems the account cannot be linked and is wasted, so to link it is needed, first of all, link the account (connecting to Facebook in the Google Play account) to the iOS guest account, being sure that in the Game Center settings there is not any account connected. Once is linked then you can connected your new Apple ID and it should ask if you want continue the game or start a new game, you press in continue game and automatically is linked. So is important there be sure your new Apple ID is not connected to Game Center before link the account to the guest account or your mail will be wasted and will be needed create a new one. See you!!
October 2020
Thank god, it worked. Thank you so much again.
October 2020