September 2020
Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? riqeau
Date/time issue occurred 9/6/2020
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Face of the Franchise - QB1
Summarize your bug Playing FOF on Madden 21 as a WR. After I entered the NFL and played through year one the problems began. During the "sweep your rival" story line (the first time) the game will crash either at the end of the half or the end of the game. It displays an error code and all progress is lost. Same for Classic Franchise. Absolutely terrible product. I can't believe I spent money on this garbage. Give me my money back, or fix franchise mode immediately.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? "sweep your rival story line" first time. Game crashes either at the half or at the end of the game, all progress lost.
What happens when the bug occurs? Error code displayed
What do you expect to see? Home screen for FOF
PS4 Crash Reporting: Please copy the text you put in the crash report here. Playing FOF on Madden 21 as a WR. After I entered the NFL and played through year one the problems began. During the "sweep your rival" story line (the first time) the game will crash either at the end of the half or the end of the game. It displays an error code and all progress is lost. Same for Classic Franchise. Absolutely terrible product. I can't believe I spent money on this garbage. Give me my money back, or fix franchise mode immediately.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB 120
This crash makes your "treasured" FOF literally unlayable. Good goin EA, you fixate on FOF and now it doesn't work at all. Refund please
Solved! Go to Solution.
September 2020
Thanks, I appreciate the follow-up.
This is an issue we've escalated up to the Madden team for investigation. Thanks for bearing with us on this.
/Kent
September 2020
September 2020
The error code has been CE-34878-0