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FUT cards appear as "Not Found"

by jeri_kixa
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FUT cards appear as "Not Found"

★★★ Novice

Product: FIFA 21
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? itsjerrold
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/21/2021
What time did you see the bug? (HH:MM AM/PM) 06:00 AM
What is your time zone? EAT - GMT + 3:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Look at the cards for "Storyline Brahim" card and "Moments Gotze" cards in Fifa Ultimate Team.
What happens when the bug occurs? The cards for "Storyline Brahim" card and "Moments Gotze" cards in Fifa Ultimate Team are labeled as " Not Found".
What should be happening instead? "Storyline Brahim" card and "Moments Gotze" cards appear normally.

The cards for "Storyline Brahim" card and "Moments Gotze" cards in Fifa Ultimate Team are labeled as " Not Found".

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Accepted Solution

Re: FUT cards appear as "Not Found"

Community Manager
Hi @jeri_kixa,

Typically that means the item artwork wasn't downloaded from the FUT server, you can try to force the download by deleting the Squad Update file in Customise - Profile - Delete on the main menu of FIFA 21 but if that doesn't resolve the issue you'll need to wait it out for the item artwork to download normally.
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Message 2 of 2 (259 Views)

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Re: FUT cards appear as "Not Found"

Community Manager
Hi @jeri_kixa,

Typically that means the item artwork wasn't downloaded from the FUT server, you can try to force the download by deleting the Squad Update file in Customise - Profile - Delete on the main menu of FIFA 21 but if that doesn't resolve the issue you'll need to wait it out for the item artwork to download normally.
Aljo.png
Message 2 of 2 (260 Views)
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