Product: FIFA 20
Platform:Sony Playstation 4
What is your gamertag/PSN ID? ChrisCanty
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Objectives
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 9/29/2019
What time did you see the bug? (HH:MM AM/PM) 11:25 AM
What is your time zone? GMT (UTC)
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Check through player's XP history
What happens when the bug occurs? Booted out of Ultimate Team and XP earned from season objectives gets taken away and level gets lowered
What should be happening instead? I should be receiving my earned XP and rewards
I did some objectives and got promoted to level 12. I collected my reward but I got disconnected from the servers. Went back and I'm at level 11 with the objectives completed but without any XP..
Same for me multiple times, I've missed on thousands of exp. Must recently, I was promoted to level 18 after completing the week 2 - gold - gold upgrade objective. Received 1320 XP initially, then the "we're sorry..." message appears and you're logged out of EA servers/booted from FUT. Upon logging back in, shows that I've completed the gold upgrade objective still, but I've lost the 1320 XP and cannot gain it back. Please address, ruining the game for me, doing objectives I'd normally never try and do!