FUT CHAMPS QUALIFING GLITCH

[jackjackjack3600]

Product: FIFA 18
Platform:Sony Playstation 4
What is your gamertag/PSN ID? jackjack36000
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/16/2017
What time did you see the bug? (HH:MM AM/PM) 3:00 pm
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Qualifying for fut champions, I was in the final attempt of it. I went to play my next game and saw I had no fitness on my players. I went to the transfer market and purchased a fitness card. I applied to my team, i then continued into the fut champs menu, however it said I had no more remaining attempts. Therefore missed out on the weekend league due to a glitch.
What happens when the bug occurs? Doesn’t let me play the next round
What should be happening instead? Allow me to play the third round of fut champs qualifed

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Thanks

[EA_Aidan · Accepted solution]

Hey @jackjackjack3600

Sorry about that, should have clarified. The tool is to help you in the short term, we were working on the issue at the time and it should now be resolved.

-Aido

[EA_Aidan]

@jackjackjack3600

Thanks for bringing this to our attention. 

If you feel you should have qualified please check out our self help tool here: 
https://help.ea.com/en/self-service/fut-championship/

-Aido

[LuebboPatent84]

same problem

think the game doesnt count the actual games but the clicks on the tournament

[jackjackjack3600]

I’m not sure what you think that will do, a tool won’t fix a glitch which in the game. I’d like a fix to be done to be honest so it doesn’t happen again.

[EA_Aidan · Accepted solution]

Hey @jackjackjack3600

Sorry about that, should have clarified. The tool is to help you in the short term, we were working on the issue at the time and it should now be resolved.

-Aido

[jackjackjack3600]

So how am I getting compensated? I lose out on qualifying for Fut champs and potentially getting top 100. Missed out massively and you at EA won’t do anything?