FUT 23 WEB APP opening packs issue

[Sip2001Sip]

Product: FIFA 23
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID? altonchau001
Do you only see this bug when you have cross-play activated? No
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23/9/2022
What time did you see the bug? (HH:MM AM/PM) 4:00
What is your time zone? ACT - GMT + 9:30
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? OPENING PACK ISSUE IN FUT 23 WEB APP
What happens when the bug occurs? RARE PLAYERS PACK INCLUDES 12 GOLD RARE PLAYERS, GAVE ME ONLY 11 RARE GOLD PLAYERS, 1 PLAYER IS MISSING
What should be happening instead? 12 RARE GOLD PLAYERS

‌

Product: FIFA 23
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID? altonchau001
Do you only see this bug when you have cross-play activated? No
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23/9/2022
What time did you see the bug? (HH:MM AM/PM) 4:00
What is your time zone? ACT - GMT + 9:30
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? OPENING PACK ISSUE IN FUT 23 WEB APP
What happens when the bug occurs? RARE PLAYERS PACK INCLUDES 12 GOLD RARE PLAYERS, GAVE ME ONLY 11 RARE GOLD PLAYERS, 1 PLAYER IS MISSING
What should be happening instead? 12 RARE GOLD PLAYERS

‌

Heh Yo EA, why a RARE PLAYERS PACK WITH 12 RARE GOLD RARE PLAYERS only giving me 11 players
(FUT 23 WEB APP BUG) 

[EA_rephii]

Hey @Sip2001Sip,

Are those duplicates or not? Could it be, that the pack had 1 new player and 11 duplicates, or did you maybe move one player already to your club? 

Unfortunately, we cannot confirm your pack contents here in the forums, but if you miss content, please head to help.ea.com and contact our support team.

-rephii

[erisalo]

I got one player to little from rare players pack. I was supposed to get 12 but got 11 instead. This happened at wednesday 21 at around 10:54 PM (GMT+1)

[Sip2001Sip]

no wonder it's last FIFA from EA